New Home Buyers Determine Award Winners
TORONTO, Sept. 21 /CNW/ - The top new home builders in Ontario who
provide the very best in customer service were recognized last night at the
2007 Tarion Awards of Excellence. The Gala Awards Event was held at the
spectacular new Michael Lee-Chin Crystal at the Royal Ontario Museum. Winners
were selected based on a very extensive survey of Ontario new home buyers
conducted this summer by Harris-Decima Research. The award winners in each of
four categories were Mattamy Homes of Oakville, Tridel of Toronto, Noah Homes
of Kingsville, and Menard Brothers of Cornwall.
"We took the 2007 Tarion Awards of Excellence to a new level, by having
the award winners selected exclusively by new home buyers, based on a survey
of virtually every consumer who took possession of a new home in Ontario
during 2006," said Greg Gee, President and CEO of Tarion Warranty Corporation.
"Most new home buyers are making the biggest purchase of their life, and one
of the most critical factors for consumers is the ongoing relationship with
their builder from the time a Purchase Agreement is signed until they move in
and the service work is complete. Award winning builders are those who can
create a positive experience for their customers throughout the home buying
The Tarion Awards of Excellence, now in their 17th year, are the only
awards that recognize the customer service performance of builders of all
sizes across Ontario. Awards are given in four key categories: Large, Medium
and Small Volume as well as High-Rise.
Winners and finalists in the 2007 Tarion Awards of Excellence were
determined through a comprehensive survey, designed and conducted by
Harris-Decima Research of Toronto. The survey was sent to over 53,000 Ontario
consumers who took possession of a new home between January 1 and December 31,
2006. Eleven-thousand homeowners responded to the survey, which included
questions covering every stage of the after-sales homeowner-builder
relationship: from the signing of the Agreement of Purchase and Sale, through
construction and the pre-delivery period, to after-sales service.
"When choosing a new home builder, consumers want to know that any
after-sales service issues will be addressed promptly and professionally,"
said Mr. Gee. "The Tarion Awards of Excellence have become one of the most
coveted awards in the Ontario home building industry because they identify
builders who have an unwavering commitment to providing the best in customer
2007 Ontario Builder of the Year Winners
Large Volume Category: Mattamy Homes of Oakville, Ontario
Mattamy Homes has been at the forefront in developing some of the largest
new communities in Ontario since 1978. Thirty-thousand homes later, Mattamy is
now Canada's largest builder of new homes. But size hasn't decreased the
attention the company pays to keeping its customers satisfied. Attention to
every detail of service delivery can be found at all points in the Mattamy new
home buying experience - including a frame-stage walk-through during
construction, to give buyers a chance to make sure that what looked good on
the drawing, is what they are seeing in reality.
High-Rise Category: Tridel of Toronto, Ontario
Tridel is known for building quality high-rise condominium complexes and
for developing innovative programs that help ensure high customer satisfaction
on a mass scale. Tridel's belief is that exceptional satisfaction comes from
anticipating homeowner needs, rather than just reacting to them. Among the
company's innovations is 'MyTridelHome.com,' a customized website that allows
homeowners access to all their agreements and records, as well as a
round-the-clock means for reporting their concerns. Tridel was also selected
as Tarion's High-Rise Builder of the Year in 2005 and 2004.
Medium Volume Category: Noah Homes of Kingsville, Ontario
Integrity is the mortar that Walter Branco, the owner of Noah Homes, uses
to build relationships of trust with his homeowners. While only in business
since 2003, Noah Homes has already built more than 100 custom homes in the
Kingsville area, each of which has been created through the same hands-on
approach by the builder. He is constantly on-call to address homeowner issues,
and he meets regularly with his customers - from the initial planning phase
through construction, closing and the post move-in periods.
Small Volume Category: Menard Brothers & Associates of Cornwall, Ontario
In Cornwall, Ontario, the Menard Brothers name has been synonymous with
quality homes and satisfied customers since 1988. In fact, well over
one-thousand homeowners, living in seven residential subdivisions, have
discovered first-hand Guy and Paul Menard's recipe for customer satisfaction -
a recipe whose main ingredient is the construction of homes that are as close
to perfect as possible. Menard Brothers and Associates was also a Tarion Award
of Excellence Small Volume Finalist in 2006 and 2005, and a Tarion Award
winner in 1994.
Tarion Warranty Corporation is a private corporation established in 1976
to serve as the Regulator of the home building industry in Ontario. In this
role, Tarion licenses all new home and condominium builders pursuant to
provincial legislation. This statute requires home builders to provide
purchasers with warranty coverage that is guaranteed by Tarion. The
Corporation also establishes minimum time standards for after-sales service,
and adjudicates issues between homeowners and builders. Over 1.45 million
homes in Ontario have been protected under warranty by Tarion.
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For further information:
For further information: Sarah Lieberman, Tarion Warranty Corporation,
Ph: (416) 229-3876, Email: firstname.lastname@example.org; Corinne Smirle, Tarion
Warranty Corporation, Ph: (416) 229-3863, Email: email@example.com