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TACOMA, WA, Feb. 4 /CNW Telbec/ - CGI Group Inc. (TSX: GIB.A; NYSE: GIB),
a leading provider of information technology and business process services,
will partner with Tacoma Power, a division of Tacoma Public Utilities, to
automate outage and network operations utilizing CGI's PragmaLINE
Distribution/Outage Management solution (D/OMS).
CGI will manage the integration of JCMB's Fusion solution suite, which
will extract and generate connectivity for the PragmaLINE D/OMS, as well as
LiveData's RTI architecture, in order to establish a real-time ICCP interface
between the supervisory control and data acquisition/energy management
(SCADA/EMS) system and D/OMS solution.
As part of system implementation, interfaces will be developed to Tacoma
Power's current customer information (CIS), work management (WMS), and
geographic information (GIS) systems, as well as to its SCADA/EMS solution. An
interface to Tacoma Power's new interactive voice response (IVR) application
is also critical to support customer service and will be completed as part of
CGI's PragmaLINE D/OMS will provide state-of-the-art tools for managing
all trouble dispatch for Tacoma Power's electric distribution networks.
PragmaLINE will analyze operating data to help predict and monitor potential
distribution network failures, allowing Tacoma Power to handle day-to-day
network operations more efficiently. Under outage conditions, the system will
accept customer outage calls from the IVR and a manual call taking application
and indicate the probable source of failure, reducing restoration time and
improving customer service levels. Integration with Tacoma Power's work
management system will also allow the automated transfer of outage jobs to
field personnel who currently receive their work wirelessly through a mobile
dispatch application, as well as the accurate recording and reporting of the
steps taken to restore service.
Gary Armfield, Tacoma Power superintendent, remarked, "Integraging the
advanced capabilities of CGI's D/OMS with Tacoma Power's existing systems will
contribute to faster outage prediction and restoration, streamlined switching
operations and improved safety of our field crews and customers."
"CGI is committed to providing Tacoma and its customers with critical
solutions in the key areas of customer service and delivery reliability
through its end-to-end distribution/outage management solution" concluded
Andre Bouchard, Sector Vice-President of CGI's Utility Solutions and Services.
CGI's utility solutions and expertise span the horizontal workflow
between customers, control rooms and crews, bringing benefits to a global
customer base rooted in the electric, gas and water utility markets. CGI
enables the real-time management of business-critical processes by offering a
modular and highly configurable solutions portfolio that includes outage,
network and mobile workforce management as well as power engineering analysis
tools. Utility clients include Exelon Energy Delivery, Baltimore Gas &
Electric, Hydro-Quebec, Hydro One, Idaho Power, Oklahoma Gas and Electric,
Public Service Electric and Gas and Southern California Edison.
Founded in 1976, CGI Group Inc. is one of the largest independent
information technology and business process services firms in the world. CGI
and its affiliated companies employ approximately 25,000 professionals. CGI
provides end-to-end IT and business process services to clients worldwide from
offices in Canada, the United States, Europe, Asia Pacific as well as from
centers of excellence in North America, Europe and India. CGI's annual revenue
run rate stands at $4.0 billion and at December 31, 2008, CGI's order backlog
was $11.4 billion. CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB)
and are included in the S&P/TSX Composite Index as well as the S&P/TSX Capped
Information Technology and MidCap Indices. Website: www.cgi.com.
About Tacoma Power
Tacoma Power serves 165,000 customers in Pierce County, Washington
including the cities of Tacoma, University Place, Fircrest and portions of
Fife, Lakewood, Federal Way and Steilacoom, as well as Fort Lewis, McChord Air
Force Base and other portions of Pierce County. www.tacomapower.com.
JCMB Technology provides innovative software technologies and services to
the Electric, Gas and Water industries. Established in 1995, JCMB has
extensive experience in Distribution Network Modeling and Mobile Computing
Systems, focusing on Distribution Network data accuracy and connectivity. The
company's website: www.jcmb.com.
Specializing in real-time integration and display technology, LiveData
builds state-of-the-art systems for healthcare, utility, manufacturing, and
government organizations. LiveData software brings together data from any
number of sources and presents it as meaningful information on easy-to-read
graphic displays. Leading medical institutions, including Massachusetts
General Hospital, Memorial Sloan-Kettering Cancer Center, and
NewYork-Presbyterian Hospital, have selected LiveData OR-Dashboard(TM) to
enhance patient safety, improve team communication and streamline
perioperative workflow. Founded in 1991, LiveData is headquartered in
Cambridge, Massachusetts. The company's website is www.livedata.com.
For further information:
For further information: Media: Lorne Gorber, Vice-President, Global
Communications and Investor Relations, (514) 841-3355, firstname.lastname@example.org;
Business development: Barbara McCabe, Director, Consulting Services, (619)