TORONTO, April 15 /CNW/ - The following statement is attributed to
Michael Friisdahl, CEO of Thomas Cook Canada, the second largest leisure
company in Canada:
"People who booked travel with Conquest vacations are understandably
upset. Waking up to hearing your trip has been cancelled is an incredible
"Sunquest has been inundated with calls today from people whose holidays
have been cancelled due to the closure of Conquest Vacations.
"We've put extra people on the phone lines in our call centres, and we
have extended our call centre hours to 8:00 pm ET tonight to accommodate as
many travellers and travel agents as possible. We are placing a contact form
on our web site, www.sunquest.ca, so people can request assistance outside of
the extended operating hours and we will call those people back as soon as
possible. People can also contact their travel agents to make alternate
arrangements with Sunquest for their trips.
"As a gesture of goodwill we are offering travelers, who are rebooking
their vacations with Sunquest over the next ten days, $100 off the lowest
current Sunquest rates - with proof of their Conquest Vacations purchase."
To contact Sunquest directly, phone 1-416-485-6060 or toll-free at
1-877-485-6060. Travellers can also contact their travel agent or visit the
web site at www.sunquest.ca.
About Sunquest Vacations:
For more than 35 years Sunquest Vacations, owned by the Thomas Cook Group
- the second largest leisure company in Canada - has taken Canadians to the
world's best destinations in style, moving more than one million people a
year. From Mexico to the Caribbean, to the magical Mediterranean, Sunquest's
superior service makes for a worry-free vacation from beginning to end.
Thomas Cook Group plc is the second largest leisure travel group in the
world. With a portfolio of market leading travel brands across Europe and
North America, we are committed to providing the best quality products and
services to our customers, and continuing to deliver shareholder value. Each
year more than 19 million people choose to travel with Thomas Cook Group plc,
buying our holidays from our network of more than 3,000 owned or franchised
travel stores, online or through our call centres.
For further information:
For further information: please contact Sunquest at 1-416-485-6060,
toll-free at 1-877-485-6060 or visit www.sunquest.ca