Nutro's Dry Foods, Biscuits and Treats Are NOT Manufactured by Menu Foods
and Are NOT Involved in This Recall
CITY OF INDUSTRY, Calif., March 23 /CNW/ -- We are extremely disturbed
that something in the Menu Foods' supply chain went terribly wrong. At Nutro
Products, we care deeply about our customers' pets and it is simply
unacceptable that this has happened.
As President and CEO of Nutro Products, I ordered the recall of specific
products manufactured for Nutro by Menu Foods. I went further and expanded
the recall beyond what was initially suggested by Menu Foods to further
protect our customers' pets.
We have just been made aware that Menu Foods has expanded their recall
and we ask all Nutro customers that have any wet "cuts & gravy style" pet food
product, regardless of the "best by date", to no longer feed these products to
their pets and to return them for a full refund. This action is being taken
to avoid customers' confusion in reading specific "best by dates" on
individual cans and pouches.
I want to make it very clear that Nutro's dry foods, biscuits and treats
-- over 90% of the pet food we sell -- are NOT manufactured by Menu Foods and
are NOT involved in this recall.
Nutro is preparing to implement additional guidelines that will ensure
that the quality control measures used by our co-manufacturers and their
suppliers are strengthened so that this deeply troubling situation never
Please know that I take this situation extremely seriously. Our
customers' trust in Nutro and our products -- spanning 75 years -- is of
paramount importance to us.
As Nutro has always done, we will treat our customers fairly and with
compassion. Our customers who have suffered through an illness or death of
their pet and feel a Nutro product in any way contributed to that illness or
death, should contact our Consumer Services Department at 800-833-5330 and
provide the information requested. These requests will be resolved as quickly
as possible. Detailed information is also available on our website at
For further information:
For further information: David A. Herbst of MWW Group, +1-213-486-6560,
ext. 314, for Nutro Products Web Site: http://www.nutroproducts.com