SITEL and ClientLogic Close Merger, Creating a New Global Business Process Outsourcing Leader



    Clients Benefit from Expanded Services, Deeper Expertise and Increased
Geographic Footprint

    NASHVILLE, TENN., January 30 /CNW/ - ClientLogic and SITEL Corporation
(NYSE:  SWW), both leading global providers of outsourced customer support
services, announced today that ClientLogic has completed its acquisition of
SITEL Corporation by merger. Under the terms of the definitive agreement
announced in October 2006, ClientLogic paid $4.25 per share in cash for all of
the outstanding common stock of SITEL. SITEL's shareholders approved the
acquisition on January 12, 2007.

    The combined company is headquartered in Nashville and has over 65,000
associates across 28 countries. The combined company's revenue of $1.8 billion
is generated by providing world-class solutions from on-shore, nearshore and
offshore locations across 145+ facilities throughout North America, South
America, EMEA and Asia Pacific. Dave Garner, formerly President and CEO of
ClientLogic, is the President and CEO of the combined company.

    "Today's closing is an important event for our clients, associates and
the industry," said Mr. Garner. "The combined company is one of the largest
providers of customer care and transaction processing services in the Business
Process Outsourcing (BPO) market. As companies increasingly turn to trusted
BPO partners to manage their customer care and transaction processing needs,
qualities like adaptability, a large menu of services, a deep bench of
expertise and expansive geographic reach are a requirement. The new company is
ideally positioned to meet these needs."

    Today's merger brings together two synergistic companies with a similar
focus on serving clients' business process outsourcing needs. Clients will
benefit from:

    --  Delivery of maximum return on customer investment by reducing service
costs, increasing revenue per customer and increasing customer retention

    --  Utilization of the Right-Shore strategy, leveraging multi-shore
facilities to serve clients from various locations, offering a reliable,
cost-efficient and flexible customer management strategy

    --  Expanded capacity, a larger geographic footprint and a more advanced
communications network, offering greater flexibility and choice for clients'
customer service needs

    --  Additional complementary service offerings, providing the ability to
expand and/or centralize customer care initiatives. The new company's
offerings include: customer service, technical support services, sales and
retention programs, back-office processing and receivable/collections

    --  Access to a team with deep industry domain experience across multiple
verticals, providing clients with strategic insight into their business and
how to best achieve measurable results

    Mr. Garner concludes, "The two companies are a great fit, sharing
like-minded industry focus and service-oriented cultures. Moving forward, we
will continue to provide top-quality service to all clients and a positive
work environment for all associates. The new company will quickly align
talent, processes and technology to achieve maximum client, associate and
corporate success."

    About the new company

    The new company is a global Business Process Outsourcing (BPO) leader.
Formed by the merger of ClientLogic and SITEL in January 2007, the new company
meets clients' customer care and transaction processing needs through 65,000
associates in 28 countries. The new company provides world-class solutions
from on-shore, nearshore and offshore locations across 145+ facilities
throughout North America, South America, EMEA and Asia Pacific. The new
company's award-winning services provide clients with the strategic insight,
scale and diversity of offerings to ensure the best return on their customer
investment. The company is privately held and majority owned by Canadian
diversified company, Onex Corporation.




For further information:

For further information: ClientLogic Amit Shankardass, +1 615-301-7274
amitsha@clientlogic.com or Schwartz Communications Mike Farber/Dawn Sullivan,
+1 781-684-0770 clientlogic@schwartz-pr.com

Organization Profile

CLIENTLOGIC

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