Shanty Bay man wins $500,000 playing INFERNO



    TORONTO, Sept. 11 /CNW/ - Congratulations to Raymond Dumont, of Shanty
Bay, who won $500,000 playing INFERNO (INSTANT lottery game No. 1386).
    This was the first time Dumont, 48, had ever played INFERNO.
    The winning ticket was purchased at Zehrs on Bayfield Street in Barrie.

    Protecting Lottery Customers

    OLG has taken significant action toward protecting lottery customers from
theft and fraud. To date, the following safeguards have been put in place:

    -   The Alcohol and Gaming Commission of Ontario (AGCO) is now Ontario's
    lottery regulator. Insider and suspicious wins will be investigated
    by OPP officers assigned to the AGCO. All calls regarding potential
    fraud or theft are routed directly to Investigations.

    -   Improved training and procedures for OLG investigations of prize
    claims made by the general public are now in place.

    -   It is now mandatory for customers to sign their lottery tickets. If
    tickets are not signed when validated by a retailer, the retailer
    will ask the customer to sign them. Retailers cannot validate tickets
    that are not signed. The front of lottery tickets includes a
    signature box and a message further reminding customers to sign their
    tickets. New signature lines are now beginning to appear on INSTANT
    tickets.

    -   A news release is issued for every lottery winner over $10,000 and
    the information is posted on OLG's website, OLG.ca, for approximately
    30 days. For Insider wins, described as people who have a perceived
    influence over the lottery scheme, and people who sell, redeem and
    distribute lottery products, or family members (spouse, children,
    parents, siblings as well as any other relative not described here
    who resides in the same household) of Insiders, a news release is
    also distributed and posted on the OLG website for approximately 30
    days and payment of the prize is withheld for that 30 day period to
    give anyone with concerns about the win, an opportunity to come
    forward.

    -   Ticket Checkers are available at all lottery terminal retailers for
    customers to check their own lottery tickets (all on-line games such
    as LOTTO 6/49 and SUPER 7). At present, customers cannot use the
    Ticket Checkers to check INSTANT lottery tickets (scratch and win
    games). We expect to introduce this feature later this year.

    -   The lottery terminal 'freezes' when a winning ticket worth $5,000 or
    more is validated. The freeze sends a signal to OLG data centre,
    prompting an OLG representative to immediately call the customer at
    the retail outlet to confirm the win with the retailer and the
    customer by telephone.

    -   Enhancements to the lottery terminal Customer Display Screens
    include:

    -  Whenever a ticket is checked by a retailer at a lottery terminal,
    customers will see a video message on the Customer Display Screen
    and hear a winning or non-winning jingle with a voice-over
    message. These alerts will tell you whether you have a winning
    ticket or not.

    -  Jingles and videos play for a longer time when a winning ticket is
    validated, and winning/non-winning messages appear in a larger
    print font.

    -  A new video, jingle and voice-over message plays for winning
    tickets worth $5,000 or more along with a display indicating "BIG
    WINNER".

    -   All on-line lottery tickets are branded along the front, left-hand
    side as winning or non-winning when validated through the terminal.

    -   OLG has conducted public education campaigns to remind people to sign
    and check their tickets and to call our hotline if they have any
    concerns.

    -   Our Customer Excellence Centre provides service 7 days a week, from
    6am-2am.

    OLG is a provincial agency responsible for province-wide lottery games
and gaming facilities. Since 1975, OLG lotteries, casinos, slots, and resort
casinos have generated more than $23 billion for the benefit of the Province
of Ontario. Gaming proceeds support Ontario's hospitals, amateur sport,
recreational and cultural activities, communities, provincial priority
programs such as health care and education, and local and provincial charities
and non-profit organizations through the Ontario Trillium Foundation.

    Know your limit, play within it!

    THE ONTARIO PROBLEM GAMBLING HELPLINE 1-888-230-3505
    Disponible en français





For further information:

For further information: For photo and more information contact: Prize
Centre Media Line, (416) 391-8080, 20 Dundas St. West, Toronto, ON, M5G 2C2

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