REAL-LIFE SITUATIONS PRESENTED IN THE QUEBEC OMBUDSMAN'S 2008-2009 ANNUAL REPORT



    QUEBEC CITY, May 26 /CNW Telbec/ -

    
    Ministère de la Sécurité publique - Direction générale des services
correctionnels :

    - Unacceptable conditions for physician and patient              Page 27

    Commission québécoise des libérations conditionnelles, Ministère de la
Sécurité publique, Ministère de la Justice, Director of criminal and penal
prosecutions :

    - Social reintegration: Ignoring the spirit of the law           Page 29

    Société de l'assurance automobile du Québec :

    - One year and five months to obtain a medical report            Page 38
    - Absence of information                                         Page 40
    - Cancellation of a demand for more than $17,000                 Page 40
    - A refusal that caused significant prejudice                    Page 40
    - Reimbursement of an additional premium for motocycles
      wrongly classified as being at risk                            Page 41
    - Suspending a licence ... but not the fee                       Page 42

    Commission de la santé et de la sécurité du travail :

    - Missing information causes prejudice                           Page 45
    - Gradual Collection is permitted by law                         Page 46
    - Protection outside Québec : the employer pays the premium
      but the employee is not insured                                Page 46

    Régie des rentes du Québec :

    - An addition ...or a subtraction ...                            Page 50

    Rehabilitation centres :

    - Contact must be maintained with parents on waiting lists       Page 60
    - The right information at the right time : no surprises for
      the parents                                                    Page 61
    - Helping can be so simple Page 61
    - The presence of family : grounds for agreement                 Page 62

    CHSLD :

    - Distressing situation due to defective equipment               Page 65
    - CHSLD personnel overwhelmed by the situation                   Page 66
    - A resident falls three times in one year                       Page 67
    - 21 % increase in falls among residents at a CHSLD              Page 67
    - An inappropriate place of residence                            Page 68
    - False representation : a private residence claims to be
      equal to a CHSLD                                               Page 69

    Hospital centres :

    - A social resource worker would have been of valuable
      assistance                                                     Page 71
    - Information that would have made all the difference            Page 71
    - After waiting fifteen months, he only had the wheelchair
      for five days                                                  Page 71
    - Back to the beginning after a refusal                          Page 72
    - Waiting for more than two years for surgery                    Page 73
    - Pregnant, bleeding and in pain, the user waited for 15 hours!  Page 73
    - With no family doctor, the user went to emergency              Page 74

    Local community service centres (CLSCs) :

    - Two regions, two different applications of the same policy     Page 81

    Mental health action plan :

    - Protective custody and the application of a room plan          Page 89
    - Proximity of users                                             Page 90

    Ministère du Développement durable, de l'Environnement et des Parcs :

    - The importance of timely action                                Page 106

    Ministère des Ressources naturelles et de la Faune

    - Delaying a decision does not make it less difficult            Page 107
    
    -%SU: CPN,SOC
    -%RE: 37




For further information:

For further information: Joanne Trudel, Communications Department, (418)
644-0510, joanne.trudel@protecteurducitoyen.qc.ca,
www.protecteurducitoyen.qc.ca; Source: The Québec Ombudsman


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