LONDON, Jan. 20 /CNW/ - RBC Dexia Investor Services has been ranked the
number one service provider by fund managers in Global Custodian's 2008 Global
Custody Survey. The annual survey is based on feedback and perceptions from
those who utilize the services of global custodians.
"We are absolutely delighted that our clients have voted us the number
one service provider. Their comments underline the strength of our service and
capabilities," said Joanna Meager, Managing Director, UK, Ireland and Middle
East for RBC Dexia. "This year we were praised particularly highly for the
quality and dedication of our staff, whose collective professionalism and
dedication helped us achieve this."
RBC Dexia also received 'Top Ratings' for the survey's Europe and Fund
Manager categories and 55 'Best In Class' awards. Top Ratings are awarded for
securing an average weighted score superior to the average weighted score for
all providers in the survey category. Best in Class awards are given to those
custodians whose overall average score is equal to or better than the global
weighted average score in each service area.
Clients responding to the survey were fulsome in their praise for the
level of client service provided by RBC Dexia. One summarised the relationship
as "solid service, product breadth, global presence delivered with a strong
customer focus." Another noted that RBC Dexia "really go out of their way to
make things happen for their clients."
Fund managers also singled out staff commitment as a defining
characteristic of the business partnership: "They work to old-fashioned
standards of courtesy, commitment and respect, but are very much modern in
thinking. They are a breath of fresh air in today's world of global custody,"
Global Custodian said that RBC Dexia's scores from fund managers in the
survey for both client service and relationship management were "comfortably
the best for any provider in the survey". In addition, it noted that RBC
Dexia's average scores rose sharply in every question and service area this
year. The significance of this achievement is reinforced by the fact that
there was a larger turnout by the client base this year.
The 2008 Global Custody Survey is the latest industry poll in which RBC
Dexia achieved outstanding results. RBC Dexia was recognized as 'European
Transfer Agent of the Year' at the 2008 ICFA European Awards and as 'European
Administrator of the Year' at the Funds Europe 2008 awards.
About RBC Dexia Investor Services
RBC Dexia Investor Services offers a complete range of investor services
to institutions worldwide. Our unique offshore and onshore solutions, combined
with the expertise of our 5,200 professionals in 16 markets, help clients grow
their business and sustain enhanced performance through efficiency
improvements and robust risk management processes. Equally-owned by RBC and
Dexia, the company ranks among the world's top 10 global custodians with USD
2.8 trillion in client assets under administration. rbcdexia.com
For further information:
For further information: Alex Clelland, London, +44 (0)20 2002 2009,