Railway Noise and Vibration: Canadian Transportation Agency Releases Guidelines for Complaint Resolution



    OTTAWA, Oct. 20 /CNW Telbec/ - The Canadian Transportation Agency today
released its <a href="http://www.cta-otc.gc.ca/rail-ferro/plaint/noise_and_vibration_e.html">Guidelines for the Resolution of Complaints Concerning Railway</a>
<a href="http://www.cta-otc.gc.ca/rail-ferro/plaint/noise_and_vibration_e.html">Noise and Vibration</a> under the Canada Transportation Act.
    These guidelines were developed to assist individuals, municipalities,
railway companies and other parties in resolving these types of disputes. They
set out:

    
    - the collaborative measures that parties must follow before the Agency
      conducts an investigation into a complaint;
    - the elements that the Agency considers in determining whether railway
      construction or operations have caused only such noise and vibration as
      is reasonable; and
    - how to file a complaint, what information must be submitted, as well as
      the process to be followed.
    

    In its guidelines, the Agency stresses the importance for parties to a
rail noise or vibration issue to engage in a meaningful dialogue in an effort
to explore available solutions in a constructive manner.
    "Ongoing communication among all involved in railway noise and vibration
issues can help develop awareness of the needs and realities of other parties
and may help prevent future complaints," said Geoffrey Hare, the Agency's
Chair and Chief Executive Officer.
    The Agency has the authority to resolve complaints about noise and
vibration caused by the construction or operations of federally-regulated
railways and public passenger rail service providers. A railway company may be
ordered by the Agency to make any changes to its construction or operations
that the Agency considers reasonable in order to ensure compliance with the
relevant provisions of the Act. As well, the railway's operational
requirements, its legal obligations regarding the level of service provided to
its clients, and the area where the railway construction or operations take
place, must all be taken into consideration by the Agency.
    The development of these guidelines included a cross-Canada consultation
involving a wide range of interested parties that was held during the fall and
winter of 2007-2008.
    The railway noise and vibration guidelines are available on the Agency's
Internet site at www.cta.gc.ca. Hard copies may also be obtained by calling
1-888-222-2592, or by e-mailing info@otc-cta.gc.ca.

    The Canadian Transportation Agency is a Government of Canada
administrative tribunal with quasi-judicial powers. Among its
responsibilities, the Agency must facilitate the implementation of an
effective and efficient federal transportation network. It deals with issues
such as railway tariff and service complaints; disputes between railway
companies and other parties; requests for certificates of fitness for the
construction and operation of railways; the approval of railway construction;
regulated railway interswitching rates; and revenue caps for the movement of
Western grain by rail. The Agency also develops costing standards and
regulations, and audits railway companies' accounting and
statistics-generating systems.




For further information:

For further information: News Media Enquiries: Marc Comeau, (819)
953-9961; General Public Enquiries: info@otc-cta.gc.ca; 1-888-222-2592; TTY:
1-800-669-5575 (Canada only)


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