Booming popularity of smartphones: TELUS invests in superior-quality
MONTREAL, Oct. 9 /CNW/ - The Minister of Employment and Social
Solidarity, Sam Hamad, and the President of TELUS Québec, Karen Radford,
announced today an investment of more than $1.6 million in a value-added
training program, nearly $405,000 of which is from Emploi-Québec, and the
creation of 149 new jobs within the company's Quebec technical support team.
An increasing number of wireless clients are buying smartphones to stay
in touch with their family and friends while enjoying finger tip access to the
information they need. The wide array of phones and the diverse functions they
offer call for advanced technical skills and specialized training for
technicians to assist customers quickly and easily.
"By supporting TELUS in developing its employees' skills, our government
is once again showing the major importance attributed to manpower training.
The Pacte pour l'emploi (Employment Pact) is evidence of the government's
effort to enable Quebec businesses to improve productivity by capitalizing on
employee training. This has a direct impact on the competitiveness of our
economy and on the population's standard of living," said Minister Hamad.
Emploi-Québec's financial support will also go toward adapting TELUS'
training to cater to the younger generation's learning styles. New programs
will incorporate a greater number of interactive and multimedia tools.
"This partnership with the Government of Quebec allows us to continue to
invest in the local economy while creating national career opportunities for
Quebecers," said Karen Radford. "The innovative training program we have
developed, thanks to the creativity of our local team, will enrich the quality
of care we offer our growing base of customers here, and in other provinces."
In 2007, TELUS invested approximately $4.75 million in training
activities for the 5,000 members of its Quebec team, helping them to reach
their full potential and ensuring a higher level of expert service to
The company also invested $3.5 million in 2006 to inaugurate a new call
centre serving small and medium-size businesses outside of Quebec. The
$211,000 in financial support from Emploi-Québec initially allowed for the
creation of 105 jobs, but ultimately enabled the training of 150 new employees
for this customer contact centre located in Montreal.
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications
company in Canada, with $9.4 billion of annual revenue and 11.4 million
customer connections, including 5.8 million wireless subscribers, 4.3 million
wireline network access lines and 1.2 million Internet subscribers. TELUS
provides a wide range of communications products and services including data,
Internet protocol (IP), voice, entertainment and video. For more information
about TELUS, please visit telus.com.
This news release contains statements about expected future events and
financial and operating results of TELUS that are forward-looking. By their
nature, forward-looking statements require the Company to make assumptions and
are subject to inherent risks and uncertainties. There is significant risk
that the forward-looking statements will not prove to be accurate. Readers are
cautioned not to place undue reliance on forward-looking statements as a
number of factors could cause actual future results and events to differ
materially from that expressed in the forward-looking statements. Accordingly
this news release is subject to the disclaimer and qualified by the
assumptions, qualifications and risk factors listed from time to time in
TELUS' reports, public disclosure documents including Management's discussion
and analysis, Annual Information Form, and in other filings with securities
regulatory authorities in Canada and the United States. Except as required by
law, TELUS disclaims any intention or obligation to update or revise
For further information:
For further information: Alexandre Boucher, Press Secretary, Minister of
Employment and Social Solidarity, (418) 643-4810; Stacey Masson, Senior
Manager, TELUS Media Relations, (514) 977-8766, Stacey.firstname.lastname@example.org