Psion Teklogix Introduces I-Serv Global Service Program



    
    New service simplifies customer support and reduces total cost of
ownership
    of Psion Teklogix' line of rugged mobile computers
    

    AIX-EN-PROVENCE, France, Jan. 30 /CNW/ -- Psion Teklogix (LSE: PON) is
expanding its service program for its line of rugged mobile computers into a
comprehensive new global offering named I-Serv, www.psionteklogix.com/i-serv. 
The new solution simplifies the service process making it easier for customers
to take advantage of a single global contract while reducing their total cost
of ownership by up to 50 percent for both hardware and services.  I-Serv
combines real-time online global device tracking with guaranteed service level
agreements (SLAs), 24/7 live help desk support in more than seven languages,
onsite technical support and abuse repair, into a flexible customer service
solution.
    The key to I-Serv is its global bundled approach to service, providing a
solution which is "innovative, informative, inclusive and interactive."   This
approach surpasses the industry's typical piecemeal offerings that can create
gaps in coverage and leave customers uncertain as to what is included in their
service plan.  "Until now, customers in the industry have been confused with
convoluted service offerings that can be more complicated than choosing a cell
phone plan," said Pascal Llorca, global vice president of service at Psion
Teklogix.  "Our goal is to simplify service for our customers with the most
extensive, easy-to-choose programs so they can focus on their business rather
than managing their devices."
    Psion Teklogix' customers can combine different options of I-Serv
customer care, such as abuse; same day, 3-day or 7-day guaranteed service
level agreement for depot repair; 8 hour, 5-day a week or 24/7 help desk
support; and 1 or 2-day on-site support.  I-Serv contains the following
primary components:

    
    Teknet-Psion Teklogix' online real-time system enables customers to
    instantly create Return Material Authorization reports that track
    their devices from the time they leave their facility until they are
    returned.
    

    
    Quick Action Group-A member of the company's technical support team
    will come to a customer's facility to quickly and efficiently
    troubleshoot, repair or enhance its mobile device infrastructure.
    

    
    Live Help Desk Support-Whether by phone or online, customers can
    easily access a technical support person who can answer their service
    questions.
    

    
    Abuse Repair-Psion Teklogix is taking the subjectivity out of
    "abuse" by including repairs on a device in excess of normal wear and
    tear, unless there was a clear intent on damaging the device.
    

    
    RFID Same Day Repair Guarantee-If Psion Teklogix fails to meet its
    guaranteed turnaround time on a repair, it will send an RFID chip to
    the customer for them to include with their next order.  This
    guarantees a 24-hour turnaround on their next repair.
    

    
    On-Site Collection-Psion Teklogix goes a step further than industry
    standard service offerings by providing customers with an on-site
    collection of damaged products that need repair.
    
    Psion Teklogix serves its customers globally from its Corporate Repair
Centers in seven countries: USA, Canada, France, South Africa, India, China
and Singapore.  For more information, visit www.psionteklogix.com.




For further information:

For further information: Bridgeman Communications +1-617-742-7270 Web
Site: http://www.psionteklogix.com                 
http://www.psionteklogix.com/i-serv

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