Pavillon des Pins: Agreement Reached Between the Commission des droits de la personne et des droits de la jeunesse and the Douglas



    MONTREAL, June 21 /CNW Telbec/ - The Commission des droits de la personne
et des droits de la jeunesse and the Douglas Mental Health University
Institute signed an agreement today that concludes an enquiry undertaken by
the Commission, which entailed an investigation of the inadequate living
conditions of fifteen former residents with psychiatric problems or
intellectual deficiencies. The Pavillon des Pins was an intermediate resource
under contract with the Douglas. The agreement signed was to the satisfaction
of the Curateur public du Québec and patient representatives.
    After a visit by representatives of the Curateur public in fall 2003, the
Douglas immediately relocated the residents of the Pavillon des Pins, many of
whom were represented by the Curateur public. The residence was closed and the
Douglas implemented an intervention plan.
    "This agreement will ensure the long-term quality care of these
vulnerable people and will prevent this kind of situation from occurring in
the future," stated Mr. Pierre Marois, President of the Commission des droits
de la personne et des droits de la jeunesse. "It is a good example of the
purpose of Article 48 of the Quebec Charter, which protects every aged or
handicapped person against any form of exploitation."

    Financial compensation and personalized professional services

    The modalities of the agreement are for the Douglas to provide financial
compensation and personalized professional services to the former residents of
the Pavillon des Pins as means to improve their quality of life. The amount of
compensation will remain confidential. "The modalities of this agreement
illustrate that the Douglas administration and its professional staff consider
this kind of situation to be completely unacceptable. Actions have been and
will be taken to assure the quality of patients' living environments both now
and in the future and according to strict standards related to integrity,
dignity and comfort," explained Hélène Racine, Director of Nursing, Quality
and Risk Management at the Douglas Institute.
    In recent years, the Douglas has established firm corrective and
preventive measures, such as:

    
        - Reinforcing quality standards in residences.
        - Implementing a zero-tolerance policy regarding non-compliance with
          these standards, which has led to the withdrawal of 14 residence
          contracts.
        - Establishing a quality assurance committee that monitors the
          application of these standards.
      - Promoting better dialogue between patients, residences, families,
        community organizations and care providers.

    The Public Curator is satisfied with the agreement

    For Ms. Diane Lavallée, the Public Curator, the conclusion of this matter
is indeed a solution that is in the best interest of the people she
represents. Indeed, eight of the fifteen people affected by the agreement are
represented by the Curateur public du Québec. "There is no doubt that the
Douglas has cooperated in a dynamic and thorough manner in the follow-up of
the approximately 250 people I represent who are housed by the institution,"
remarked Ms. Lavallée. "The measures put in place are definitely concrete
responses to the common goals of the Curateur public and the Douglas to ensure
the protection and well-being of incapacitated persons out of the greatest
respect of their rights and dignity."

    A propos de la Commission des droits de la personne et des droits de la
    jeunesse

    La Commission des droits de la personne et des droits de la jeunesse est
constituée par la Charte des droits et libertés de la personne. Elle a pour
mission de veiller au respect des principes énoncés dans la Charte des droits
et libertés de la personne et de veiller à la protection de l'intérêt de
l'enfant et au respect des droits qui lui sont reconnus par la Loi sur la
protection de la jeunesse et par la Loi sur le système de justice pénale pour
les adolescents.

    A propos du Douglas

    Le Douglas est un institut de classe mondiale, affilié à l'Université
McGill, qui soigne les personnes souffrant de maladies mentales et leur offre
espoir et guérison. Ses équipes de spécialistes et de chercheurs font
constamment évoluer les connaissances scientifiques, les intègrent aux soins
offerts à leurs patients et les partagent avec la communauté pour la
sensibiliser et éliminer les préjugés entourant la maladie mentale.
www.douglas.qc.ca

    A propos du Curateur public du Québec

    Le Curateur public représente quelque 11 000 personnes inaptes qui n'ont
aucun membre de la famille ou proche qui puissent le faire pour elles. Le
Curateur public voit à protéger et à défendre leurs intérêts et à assurer leur
sécurité et le respect de leurs droits, dont le droit de recevoir des soins et
des services adéquats, dans des milieux qui répondent à leurs besoins. La
responsabilité de fournir des services adaptés aux personnes qui le requièrent
- dont celui d'être hébergé adéquatement - incombe aux établissements du
réseau de la santé et des services sociaux. Quelque 250 personnes représentées
par le Curateur public sont hébergées actuellement par l'Hôpital Douglas et
son réseau de ressources résidentielles.

    Contact for the Douglas Institute:

    Marie-France Coutu, Communications and Public Affairs,
    514 761-6131, ext. 2769
    Cell: 514 835-3236
    marie-france.coutu@douglas.mcgill.ca
    www.douglas.qc.ca

    Contact for the Commission des droits de la personne et des droits de la
    jeunesse:

    Robert Sylvestre
    514 873-5146 or 1-800-361-6477, ext.253

    Contact for the Curateur public du Québec:

    Jacqueline Racicot
    514 864-7523
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For further information:

For further information: Contact for the Douglas Institute: Marie-France
Coutu, Communications and Public Affairs, (514) 761-6131, ext. 2769, Cell:
(514) 835-3236, marie-france.coutu@douglas.mcgill.ca, www.douglas.qc.ca;
Contact for the Commission des droits de la personne et des droits de la
jeunesse: Robert Sylvestre, (514) 873-5146, 1-800-361-6477, ext.253; Contact
for the Curateur public du Québec: Jacqueline Racicot, (514) 864-7523

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Commission des droits de la personne et des droits de la jeunesse

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