Orrstown Bank Customers Benefit from Intranet WOW program



    VANCOUVER, April 22 /CNW/ - Orrstown Bank is adding that WOW factor to
customer service by incorporating their "I Spy a Wow" program on their
corporate intranet. Built with the intranet software
(http://www.intranetconnections.com), Intranet Connections, the intranet is
Orrstown's link to excellence when it comes to employees and how they relate
to customers.
    The WOW program is employee driven. Whenever an employee does something
exceptional to WOW a customer (internal or external) they can click on the "I
Spy a Wow" form on the intranet and explain who did what to deliver a WOW
level of service. Once completed, the form is set up to deliver to Training
staff who manages all of the WOW entries. I Spy a Wow was created with the
e-Form Builder (http://www.intranetconnections.com/features/feature_forms.htm)
tool that is one of the packaged applications within their intranet software.
    Kurry Swigert, Product & Research Officer of Orrstown Bank explains:
"Each week, the entire company starts off Monday morning with Warm-Up meetings
where we focus on one of the facets of our service commitments to our
customers. A part of this meeting is dedicated to an employee who has been
selected from all of the WOW submissions - and the entire bank gets to
recognize that individual."
    Orrstown Bank (http://www.orrstown.com/AB_history.cfm), founded in 1919,
speaks of two key reasons for the bank's longevity and success: tradition and
excellence. Getting to know your customers, greeting them by name, and never
being too busy for a customer are trademarks of the bank's commitment to
excellence. By utilizing the intranet to promote a WOW level of service, both
employee and customer benefit and are a part of the Bank's legacy to
exceptional customer service.





For further information:

For further information: Rachel Lai, (604) 924-9770,
clientservices@intranetconnections.com

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