Ontario market penetration continues; new Allstate insurance agency open for business in Ajax and Scarborough



    SCARBOROUGH, ON, May 12 /CNW/ - Today, Chris Kiah, President and CEO,
Christianne Dostie, Executive Vice President and Tim Currie, Assistant Vice
President, Allstate Canada, were on hand to celebrate the official grand
opening of the new Allstate Insurance Agency in Scarborough. Earlier today,
the Allstate officials were in Ajax, Ontario attending the opening of another
new Agency.
    "Having over 20 years experience in an Allstate Neighbourhood Office in
the Scarborough East Community, it gives me great pleasure to manage a new,
highly-visible location in the new Scarborough Morningside Crossing Plaza. We
now have a team of experienced and knowledgeable Agents to better respond to
customer expectations and to deliver the best customer service and support in
the industry," said Charles Patlakas, the agency manager at the Scarborough
location.
    In 2007, Allstate announced that it was going to enhance its agent
distribution model to better serve consumers and introduced the new Allstate
Insurance Agency.
    "Our focus is on the customer - in every interaction and at every step of
the transaction process, we strive to deliver an exemplary customer
experience. We are pleased to be making consistent inroads into the GTA market
with what we firmly believe is a business model tailored to meet consumer
needs and an emphasis on service designed to beat expectations," Kiah said.
    The new Allstate Insurance Agency creates a consistent delivery model by
providing consumers with access to a team of experienced and knowledgeable
Allstate agents who will each be accountable for managing specific aspects of
a customer's needs. In each Agency there will be:

    
    -   An Allstate Agent who will create and develop the relationship at new
        business;
    -   An Allstate Agent who will expand the relationship by identifying
        additional features to meet changing and evolving insurance needs;
        and
    -   An Allstate Agent who will strengthen the relationship at renewal and
        provide customer service and support.
    

    "I literally grew up in Allstate offices: from my uncle's office in the
70's at Victoria Park and Ellesmere, to my father's office in the Pickering
Town Centre in the 80's, and then in the following decade at two Scarborough
locations along Markham Road. So, I've witnessed many changes over the years
in the ever-evolving insurance marketplace - especially now when the race is
on to deliver a superior customer experience. And through the specialized
training of our insurance professionals, we've created the optimum environment
to conduct business, and to meet and greet customers, existing and new. My
team is very proud to play an active role in the Ajax community, and ready to
provide protection and peace of mind through our extensive line of insurance
products & services," said Jason Foroglou, agency manager at the Ajax
location.
    Currently, 94% of the new agencies have been opened and upon the
project's completion later this year, there will be 93 new Agencies across
Canada, with more than half in Ontario alone.

    Allstate Insurance Company of Canada produces and distributes home and
auto insurance products right across Canada. The "Good Hands Network" enables
consumers to contact Allstate through one of our over 500 exclusive
community-based agents, directly on-line at www.allstate.ca, and through the
Customer Contact Centre at 1-800-ALLSTATE.





For further information:

For further information: Darcy Bonner, Corporate Relations, (416)
318-3309


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