Nuance Communications Selects Nexidia for Care Analytics Solutions



    
    Nuance and Nexidia partner to provide enterprises a complete view of the
    caller experience
    

    BURLINGTON, Mass. and ATLANTA, Oct. 22 /CNW/ -- Nuance Communications,
Inc. (Nasdaq:   NUAN), a leading provider of speech and imaging solutions, and
Nexidia, a leading provider of speech analytics solutions, announced their
partnership to incorporate Nexidia's phonetic search and analysis capabilities
into the newly launched Nuance(R) Care Analytics offerings (see today's
related announcement).
    By integrating Nexidia's technology into its broad analytics solutions,
Nuance will enable contact centers to gain valuable insights from actual
recorded customer interactions by organizing large numbers of customer calls
based on caller intent and behavior.  These insights will be used to
incorporate the voice of the caller into Nuance Care Analytics offers, such as
Automation Analytics, Satisfaction Insight, Revenue Analytics or Voice
Strategy.
    Nuance chose to partner with Nexidia after conducting a detailed
evaluation of audio search and analysis technologies and a thorough
examination of several speech analytics vendors.  "We were very impressed with
Nexidia's phonetic approach to speech analytics," said Lynda Kate Smith, vice
president and general manager, Care business unit, Nuance.  "Nexidia offered
significant advantages, such as speed, scalability, and the flexibility to
adapt to a variety of customer needs. Its track record of continuous
technological innovation, speech science expertise and customer success led
Nuance to select Nexidia as an integral part of the Nuance Care Analytics
solution."
    "Analytics and data-driven decision-making are rapidly becoming absolute
requirements for enterprises to win over their competition," said John
Willcutts, president and CEO of Nexidia. "Nuance is building on its leadership
role in contact center technologies with its vision of helping companies gain
a holistic view of customer interactions.  We are pleased to play a key role
in delivering on that vision."
    
    About Nexidia
    
    Nexidia is the market-leading provider of highly scalable and accurate
rich media search and speech analytics software. By transforming audio and
video data into business intelligence, Nexidia allows both government and
commercial enterprises, in industries such as Healthcare, Insurance, Financial
Services, Technology, Media Creation and Aggregation, Telecommunications and
Outsourcing, to leverage untapped information previously locked away in audio-
video content. Based on years of research and development, Nexidia's phonetic
engine is the only technology that allows the user to search on proper names,
places, industry terms and jargon without extensive training and cumbersome
dictionaries. The process is adaptable to a range of audio analyses and excels
across the full spectrum of audio quality. For more information, please visit
www.nexidia.com.
    
    About Nuance Communications, Inc.
    
    Nuance (Nasdaq:   NUAN) is a leading provider of speech and imaging
solutions for businesses and consumers around the world. Its technologies,
applications and services make the user experience more compelling by
transforming the way people interact with information and how they create,
share and use documents. Every day, millions of users and thousands of
businesses experience Nuance's proven applications. For more information,
please visit www.nuance.com.
    Nuance and the Nuance logo are trademarks or registered trademarks of
Nuance Communications, Inc. or its affiliates in the United States and/or
other countries. All other product names or company names may be the
trademarks of their respective owners.




For further information:

For further information: Anna Convery of Nexidia, +1-404-495-7222, 
aconvery@nexidia.com; or Kristen Wylie of Nuance Communications, Inc., 
+1-617-779-1806, Kristen.wylie@nuance.com Web Site: http://www.nuance.com    
             http://www.nexidia.com/

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NUANCE COMMUNICATIONS, INC.

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