N.S. Business Inc and ICT Group plan to expand Sydney contact centre in new partnership with Bell Mobility



    Up to 200 new jobs to be created in Sydney with the expansion of ICT
    Group Inc.

    HALIFAX, Nova Scotia, March 3 /CNW Telbec/ - Up to 200 new jobs will be
created in Sydney with the expansion of ICT Group Inc.
    The company recently won a contract to provide client care support for
Bell Mobility, the wireless arm of Bell Canada, the country's largest
communications company. Much of this new service work for Bell will be
undertaken at ICT Group's contact centre in Sydney. The province, through Nova
Scotia Business Inc., is supporting ICT Group's growth with a five-year
payroll rebate of up to $1.4 million.
    "ICT Group's long-running business in Nova Scotia is expanding through
its new relationship with a leading Canadian business - Bell Mobility," said
Economic Development Minister Angus MacIsaac. "The investment demonstrates the
province's commitment to helping world-class companies create quality
employment opportunities in communities throughout Nova Scotia."
    ICT Group's location in Sydney, which opened in October 1998, was among
the first large contact centres in Cape Breton. ICT Group currently employs
over 700 customer sales and service representatives in Nova Scotia with
contact centres and home-based operations in Sydney, New Glasgow and Halifax.
    "We are pleased with the skilled, educated workforce available in Nova
Scotia, which we expect to leverage in the delivery of consistent,
high-quality customer care support services on behalf of Bell," said John J.
Brennan, Chairman and Chief Executive Officer, ICT Group.
    "We are excited to be working with a top-notch company like ICT Group to
add to our service capabilities, and to be helping create as many as 200 new
skilled jobs in Sydney," said Cameron McCuaig, Vice President, Client Care
with Bell Mobility. "This announcement underlines Bell's commitment to
providing our clients across the country with best-in-class service and
support."
    ICT Group's Nova Scotia operations are part of the company's global
contact centre business throughout North America, Latin America, Europe, and
Asia.
    "Nova Scotia's contact-centre industry of leading, global businesses
continues to compete on the world stage, and continues to mature here at
home," said Stephen Lund, president and CEO of NSBI. "With existing business
in three regions of Nova Scotia, this latest growth in Sydney is a further
demonstration of ICT Group's success in the province."

    ICT Group, headquartered in Newtown, Pa. (U.S.), is a leading global
provider of customer management and business process outsourcing solutions.
The Company provides a comprehensive mix of customer care/retention,
acquisition, up-selling/cross-selling, technical support, market research and
database marketing as well as e-mail management, data entry/collections,
claims processing and document management services, using its global network
of onshore, near-shore and offshore operations. ICT Group also provides
interactive voice response (IVR) and advanced speech recognition solutions as
well as hosted Customer Relationship Management (CRM) technologies, available
for use by clients at their own in-house facility or on a co-sourced basis in
conjunction with the Company's fully integrated contact center operations. To
learn more about ICT Group, visit the Company's website at www.ictgroup.com.

    Bell is Canada's largest communications company, providing consumers with
solutions to all their communications needs, including telephone services,
wireless communications, high-speed Internet, digital television and voice
over IP. Bell also offers integrated information and communications technology
(ICT) services to businesses and governments, and is the Virtual Chief
Information Officer (VCIO) to small and medium businesses (SMBs). Bell is
proud to be a Premier National Partner and the exclusive Telecommunications
Partner to the Vancouver 2010 Olympic and Paralympic Winter Games. Bell is
wholly owned by BCE Inc. For information on Bell's products and services,
please visit www.bell.ca. For corporate information on BCE, please visit
www.bce.ca.

    Nova Scotia Business Inc. is Nova Scotia's private sector-led business
development agency. NSBI is the investment attraction arm of the province and
helps businesses in Nova Scotia meet growth potential through advisory
services, trade development, financing and venture capital.




For further information:

For further information: For media inquiries: Pierre Leclerc, Bell,
1-877-391-2007, pierre.leclerc@bell.ca; Jackie Amendolari, ICT Group, Inc.,
(267) 685-5018, JAmendolari@ictgroup.com; Sarah Levy, Nova Scotia Business
Inc., (902) 222-3658, levyse@gov.ns.ca


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