Nordia: Hiring explosion - 2000 people in one year & the arrival of a seasoned leader



    MONTREAL, Oct. 24 /CNW Telbec/ - Nordia, a leading outsourcer of
world-class customer care solutions, is happy to announce that at least 1,400
agent positions will need to be filled in the coming months for different
services in its Customer Contact Centres located in Montreal, Sherbrooke,
Quebec City and Kitchener. In addition, Nordia confirms the hiring of Mr.
Serge Audet as General Manager, Strategic Planning.
    In 2009, no fewer than 1,000 positions will need to be filled at Nordia,
a situation which calls upon Nordia to quickly deploy a massive recruitment
operation. As of now, about 400 job openings are available for candidates
familiar with the call center environment, customer service, as well as with
outsourcing solutions and sales. Nordia Montreal is looking to hire 60 agents
for its customer care services and 100 more for the Quebec City centre. Nordia
Sherbrooke is seeking for 120 new employees and finally, 124 positions must be
filled in the Nordia Kitchener Centre.
    With its Head Office located in Montreal, the Telecommunications Company
is definitely booming! In total, over a period of only one year, between July
2008 and July 2009, Nordia will have nested 2000 people within its
organization offering quality full time and part time employment with
remunerated training, as well as access to an exciting career!
    That is not all, in its desire to accommodate its current and future
employees, Nordia is announcing the launch of a pilot in its Sherbrooke
centre, for a new home-based agent program. A very attractive working model
offering to those interested the possibility to pursue a career in their
peaceful home environment.
    "A recruitment period as intense as this one allows us to reinvent our
methods and to push even further our commitment to excellence and to the
quality of our customer service. Furthermore, the home-based agent model
allows greater scheduling flexibility for our agents without sacrificing
quality, support and the world class service which have shaped our reputation
with our clients", mentions the President & CEO of Nordia, Mr. Robert Raymond.
    In addition, the Telecommunications Company is proud to announce the
appointment of Mr. Serge Audet, an accomplished recruit for its Head Office
and a very well-known individual in the Eastern Townships Region. The
President & CEO, Mr. Robert Raymond, announces the official nomination of Mr.
Serge Audet as General Manager, Strategic Planning. As part of his new
functions, Mr. Audet will be responsible for the development and
implementation of all strategic planning for Nordia in Quebec with regards to
business development, sales as well as the search for new markets.
    "I see my role as an agent of proactive change having to quickly deal
with the new economic reality continually evolving. I intend to use my
expertise, my knowledge and business relations to enhance and improve our
methods, as well as ensure the dynamism and influence of Nordia throughout the
province of Quebec", adds the new General Manager, Strategic Planning, Mr.
Serge Audet.
    The arrival of this former Bell Manager, highly respected by his peers
and bringing along an impressive track record, represents an added value for
Nordia, celebrating its 10th anniversary in 2009.
    "It is with great pleasure that we welcome Serge Audet amongst our team
of experienced managers. His innovative ideas in terms of business relations
and partnerships, his great credibility and involvement in his community will
certainly help us better manage the growth period before us, as well as
strengthen our position as a leader in the contact centre industry", concludes
Mr. Robert Raymond, President & CEO of Nordia Inc.

    About Serge Audet

    Prior to joining Nordia, Serge Audet left a remarkable footprint in the
telecommunications sector as regional Director for the Eastern Townships,
Central Quebec and Mauricie for Bell Canada, Sherbrooke. In addition to a
20-year career entirely devoted to business development and customer service,
Serge Audet has accumulated numerous successes from General Manager of the Le
Baron Hotel and President of the Hotel Le President in Sherbrooke to
Vice-President of member relations for the Quebec Federation of the Chambers
of Commerce, as well as general management of the Sherbrooke Chamber of
Commerce. Mr. Audet, who accepted last year the honorary chairmanship of the
telethon for the CHUS foundation in Sherbrooke before becoming President of
the board of campaign in 2008, has already indicated his firm intention to
pursue his community involvement in the regions.

    About Nordia

    Nordia, a leading outsourcer of world-class customer care solutions, is
part of a global family of customer contact center companies operating on four
continents: Australia, Europe, Asia and North America. Nordia has four contact
centers handling inbound & outbound 24/7 services in multiple languages
including French, English and Spanish. Industry sectors include
Telecommunications, Utilities, Travel & Transport, Finance, Insurance,
Government, Manufacturing, Retail, Wholesale and more. Services include, but
are not limited to, customer services, telemarketing, activation, help desk,
collections, directory assistance and technology assisted interactions.
Nordia's redundant technology platform includes a fully integrated suite of
multimedia functions including IVR, ACD, Web, e-mail, text-chat, fax, voice
relay, self-service and much more.
    For more information or if you would like to apply online, visit :
www.nordia.ca




For further information:

For further information: PRESS RELATIONS: Ingrid Saumart, (514)
490-0206, ingrids@sympatico.ca; Marius S. Brisson, President; SOURCE : Mr.
Robert Raymond, President & CEO, Mr. Serge Audet, General Manager, Strategic
Planning, www.nordia.ca

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