The Ministry of Social Development's New Client-Centric System Improves
Outcomes for Citizens
HERNDON, VA., November 27 /CNW/ - Curam Software, the leading provider of
Social Enterprise Management (SEM) software solutions, today announced that
the New Zealand Ministry of Social Development (MSD) has successfully launched
Phase I of its Client Management System (CMS). CMS streamlines business
processes and client interactions by reducing the overall number of systems
that the staff must use to deliver services. Using the Curam Business
Application Suite(TM) designed specifically for social security and employment
services, CMS provides MSD with a client-centric, flexible system that is able
to manage contacts, relationships, services, and programs, as well as
Implemented in all Work and Income Service Centers and Contact Centers
across New Zealand, CMS offers MSD a client-focused approach that supports
staff to work proactively with their clients. The new system optimizes
business processes, enabling MSD to plan for client outcomes from the initial
contact with the client. In addition to the enhanced client interaction, the
system reduces processing times and helps ensure clients receive the right
services at the right times. The system also enables the integration of client
data across the Ministry. In addition, CMS provides a technology and business
platform to support future government and Ministry objectives.
By implementing the Curam Software solution, the Ministry will start to
reduce the number of legacy systems to deliver frontline services. Rather than
investing in custom built functionality for legacy systems, MSD chose to
invest in a system that would align with the client management process out of
the box and transform service delivery using the Curam commercial-off-the
shelf (COTS) solution. CMS provides MSD with ongoing investment protection and
reduces project time, risk, and cost.
The Ministry of Social Development provides strategic policy advice to
the New Zealand government and provides social services to more than one
million New Zealanders. In addition, the Ministry works in partnership with
communities to help maximize regional development and employment
opportunities. Services provided by the Ministry include income support,
employment services, child protection, student allowances and loans, as well
as programs that support families. The Ministry is also responsible for the
Ministry of Youth Development, Office for Disability Issues, Office of Senior
Citizens, and Office of Community and Voluntary Sector.
MSD deployed the first phase of the CMS implementation on August 30, 2007
to 700 staff. A rolling deployment began October 1, 2007 and will continue
into December 2007 with approximately 3,500 staff using Curam Software.
Primary functionality used includes client screening, rule engines for service
determination, and service plans for the management of client obligation
following service allocation.
"CMS enables the Ministry of Social Development to focus on positive
outcomes for clients rather than navigating through aging legacy systems,"
said Ernie Connon, executive vice president, Curam Software. "MSD is on the
leading edge of transforming service delivery and we applaud their success."
"CMS transforms the way the Ministry delivers services to citizens," said
Tim Occleshaw, Chief Information Officer, Ministry of Social Development. "Our
new client-centered system will help ensure our clients receive benefits in an
efficient and effective manner. Curam Software provides a valuable tool in our
efforts to get New Zealanders back to work."
SEM is a new category of enterprise software that is citizen-centric and
leverages COTS products to transform as well as modernize health, human
services, labor, and social security agencies. SEM provides comprehensive
enterprise eligibility IT solutions crossing agency boundaries, simplifying
policies, and integrating with existing technology. SEM fosters holistic,
convenient services for citizens, as well as provides screening for needs and
referrals to state and community-based resources.
About Curam Software:
Curam Software is the leading provider of Social Enterprise Management
(SEM) software solutions, delivering best-in-class applications for social
enterprises globally including, health and human services, workforce services,
and social security organizations. Using the Curam Business Application
Suite(TM) agencies can immediately reap the benefits of client-centric
business processes and an outcomes-driven integrated service delivery model.
The Curam Business Application Suite, underpinned by the Curam Enterprise
Framework(TM), combines the advantages of commercial-off-the-shelf (COTS)
software, an enterprise platform and service oriented architecture with the
business and technical flexibility required to allow agencies to implement
solutions to meet their strategic objectives. Curam Software is headquartered
in Dublin, Ireland with additional offices located in New York, Washington,
D.C., United Kingdom, Australia and Bangalore, India. For more information,
For further information:
For further information: O'Keeffe & Company, Inc. Erin Leahy,
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