New White Paper by Greenhill Analysis Outlines Value of a Grass Roots Approach to Deploying Enterprise Search



    Coveo cited as offering the right path to enterprise search deployment

    PALO ALTO, CALIF. & QUEBEC CITY, November 19 /CNW/ - Coveo Solutions
Inc., a global provider of secure, enterprise search solutions, announced
today the availability of a new whitepaper by Susan Aldrich, principal analyst
of Greenhill Analysis, entitled "The Right Path to Enterprise Search: Grass
Roots vs. the Enterprise Infrastructure Play." This whitepaper outlines four
steps businesses can take in deploying successful enterprise search without
getting into a full-blown, costly and time-consuming enterprise infrastructure
project. It also discusses the value offered to businesses that deploy
enterprise search solutions on a departmental level versus across the
company's entire infrastructure.

    Enterprise infrastructure projects typically involve extensive planning,
big budgets, and deployments that often stretch from months to many years.
This does not fit today's search scenario, where departments and business
units are expecting immediate bottom-line value in high quality search.
According to the white paper, companies looking to deploy enterprise search
need to consider a grass roots approach. By doing so, they can achieve an
enterprise search capability that is pragmatic and quickly deployed, enabling
the coordination and collaboration their enterprises need.

    "Highly effective enterprise search can improve customer service, reduce
call volumes by 50 percent, reduce contact center costs by 30 percent, and
double online revenues," said Susan Aldrich. "However, many of the current
enterprise search solutions being considered by businesses today are often
ponderous and expensive, because they promise capabilities over and above what
these organizations require to achieve the results they need today."

    "The grass roots approach to enterprise search creates some special
requirements, most particularly, that there are no obstacles for departments
doing pilots and that there is a way to merge all the individual deployments
into a seamless whole," adds Aldrich. "With its no cost downloads, free
connectors, as-is install, and its mirrored distributed indexing, Coveo
Enterprise Search 5.0 is unique in its ability to solve both of these
problems."

    "You just don't need the Queen Elizabeth II to cross a lake," commented
Laurent Simoneau, president and CEO of Coveo. "By showing the value of a grass
roots enterprise search deployment, Greenhill's white paper validates Coveo's
approach. We encourage businesses that are looking to deploy successful
enterprise search solutions without a huge investment to download this white
paper and consider this approach."

    Based on leading edge technologies and winner of numerous industry
awards, Coveo Enterprise Search delivers the best value in the enterprise
search marketplace with out-of-the-box document level security, unparalleled
accuracy, consumer-style ease of use, and an implementation of less than 24
hours.

    Noted by IDC as one of the Top 10 Companies to Watch in Canada, Coveo is
driving a market that is considered a gate keeper to unleashing business
success. With a business initiative focused on collaboration and a radical
approach to deploying enterprise search, Coveo's search technology also
delivers proven organizational efficiencies for knowledge management, risk
management, IP protection, compliance and improved customer experience.

    For further information and to see a flash animation of Cover Enterprise
Search 5.0, please visit: www.coveo.com.

    White Paper Availability:

    The Greenhill Analysis white paper, "The Right Path to Enterprise Search:
Grass Roots vs. the Enterprise Infrastructure Play," can be downloaded for
free here: http://snipurl.com/1trc5

    Relevant Links and Multimedia:

    Download: Test drive Coveo Enterprise Search 5.0 for free

    http://www.coveo.com/en/Products/Download.aspx

    See Coveo Audio Video Search (CAVS) in action

    http://www.coveo.com/en/Products/Demo.aspx?cid=70160000000HBsd&des t=cavs

    Read InfoWorld's review of Coveo Enterprise Search 5.0

    http://weblog.infoworld.com/tcdaily/archives/2007/11/post_1.html

    Download: Success stories from Coveo's customers

    http://www.coveo.com/en/Customers/Default.aspx

    Download: Gartner webcast: "Enterprise Search: The Results you need to
Succeed"

    http://www.accelacast.com/webcasts/gartner_coveo/

    Review Gartner's Enterprise Information Access Magic Quadrant Report by
Whit Andrews, September 5th, 2007. Coveo is positioned as a Visionary.

    http://mediaproducts.gartner.com/reprints/microsoft/vol6/article4/
article4.html

    About Greenhill Analysis

    Greenhill Analysis offers custom research, analysis and consulting for a
variety of technology markets and applications, including content management,
information management, portal platforms, e-commerce platforms, risk
management, business intelligence, as well as software quality and software
development.

    Through years of experience in the information management field,
Greenhill helps companies evaluate and select technology solutions that best
meet their needs. The firm helps start-ups expand their businesses by
identifying and qualifying customers, as well as managing installations and
business relationships. Greenhill also helps vendors articulate their brand
and product messages, and position their products competitively. For further
information about Greenhill Analysis, please visit:
http://greenhillanalysis.blogspot.com/.

    About Coveo Solutions, Inc.

    Coveo offers search solutions that empower enterprises to securely access
critical information as needed. Whether it's to meet regulatory compliance,
improve customer response, protect intellectual property or improve
organizational efficiencies, Coveo's enterprise search technology enables
organizations to find, understand and act on critical information located
anywhere in the enterprise. Coveo's enterprise clients include HP, Procter &
Gamble, CA, Rabobank, PwC, Deloitte, Nomura, National Grid, AMN Healthcare,
Lockheed Martin, NATO, NASA, AC Nielsen, US Navy, Yellow Pages Group (Canada),
Haley & Aldrich, and ESPN.

    Note: Long URLs in this release may need to be copied/pasted into your
Internet browser's address field. Remove the extra space if one exists.




For further information:

For further information: Coveo Solutions, Inc. Peter Gorman, +1
781-371-0511 pgorman@coveo.com

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COVEO SOLUTIONS INC.

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