Avaya's Advanced Intelligent Communications Platform Helps Kratos Defense
Security Solutions, Xeta Technologies Gain Flexibility, Streamline Costs
BASKING RIDGE, N.J., Jan. 21 /CNW/ -- Avaya today introduced enhancements
to its market-leading IP Telephony solutions delivering advanced Intelligent
Communications capabilities using end-to-end, full-featured Session Initiation
Protocol (SIP). This includes the latest version of Avaya's flagship IP
telephony software -- Avaya Communication Manager 5.0 -- which enables
businesses to gain essential and innovative telephony functions using
end-to-end SIP. With open standards-based SIP, businesses can drive greater
cost-efficiencies in the deployment of enterprise communications, and help
improve productivity among an increasingly-mobile workforce.
Since its debut in 2002, Avaya Communication Manager has helped
businesses cost-effectively evolve their communications to IP Telephony and
now, SIP. It also provides a foundation for applications powering contact
centers, unified communications and mid-sized businesses (using MultiVantage
Express). Avaya is the global leader in IP Telephony revenues (1).
Avaya Communication Manager 5.0 gives IT administrators a more cost-
efficient and reliable way to implement end-to-end SIP. The software now
features embedded SIP, allowing co-residency on a single server (initially
with the Avaya S8300C Server) -- eliminating the cost and management issues
associated with multiple servers. New SIP trunk alternate routing -- a key
capability for redistributing voice, video and data when network congestion
arises -- is also available, making communications more reliable.
New SIP firmware for Avaya endpoints provides an integral part of the
end- to-end solution. Avaya's advanced one-X IP Deskphones can be SIP-enabled
-- leveraging open, multimedia communications for improved productivity and
mobility -- and the phones can interchange between SIP or IP environments.
Avaya's SIP-enabled phones bring presence to directories to let users see the
availability of colleagues. Mobility features are also SIP-enabled, such as
Extension-to-Cellular, which transparently bridges a user's cell phone with
their phone extension, and "SIP Visiting User", which lets users log into and
access their deskphone features from any phone on the network.
A new version of the Avaya Video Telephony Solution is also now SIP-
enabled, providing a more cost-effective way to deploy enterprise-class
videoconferencing. Enhancements allow users to handle "ad hoc" video calls in
the same way as voice calls, simply adding and forwarding both voice and
video, and creating video conferences for up to six people.
"Businesses expect enterprise-class communications to be reliable,
feature-rich and always-on," said Simon Woollett, vice president and general
manager, Avaya's Converged Communications Division. "Avaya now delivers on
these expectations in the open SIP world, enabling companies to more easily
and cost-effectively deploy next generation applications such as customer
service and unified communications -- and gain maximum impact from them."
Avaya recently attained SIPconnect Compliant certification from the SIP
Forum, a leading independent IP communications industry association that
contributes to the development of global IP communications based on SIP.
Other new advancements in the Avaya Communication Manager platform
include a new software maintenance model for its communications applications
Software Support Plus Upgrades. With the introduction of Communication
Manager 5.0, this new model is available on virtually all of Avaya's
enterprise communication applications. It provides a three-year subscription
for all major upgrade releases and service packs, driving lower upgrade prices
and streamlined access to future releases. Customers can save 25-35% on
average in upgrade costs with Software Support Plus Upgrades.
The updated portfolio also gains a new media gateway -- the Avaya G450 --
for more flexible choices for branch offices and small campuses.
More Businesses Evolving to Intelligent Communications With Avaya SIP
Over the years, Avaya Communication Manager has helped businesses
securely and easily evolve their communications from traditional telephony to
IP telephony and now to SIP. Kratos Defense & Security Solutions, a national
provider of defense, services and public safety and security solutions, relied
on the flexibility of Avaya Communication Manager, as they grew rapidly
through new acquisitions. With SIP, the communications systems inherited
through each acquisition can be seamlessly integrated into Kratos' network.
"We recently acquired a company that had another vendor's phones," said
John Jensen, director of communications for Kratos Defense & Security
Solutions. "With the SIP capabilities of Avaya Communication Manager, we've
been able to integrate the other vendor's phones very easily -- and enhance
them with a much broader feature set."
Another Avaya SIP user is Xeta Technologies, a leading provider of voice
communications systems and data networks and an Avaya Platinum business
partner. Xeta uses the new Avaya Communication Manager 5.0. According to Jim
Middleton, senior solution architect with the company, the solution lets
businesses download configurations directly to any SIP phone on their network,
which eliminates the need to program each one individually.
"The new advancements eliminate the need for a separate application
server for SIP," adds Middleton. "We see SIP reducing deployment costs by
about $5,000 for every one hundred users, making enterprise communications far
more affordable than ever before."
New Products Referenced in this Press Release Include:
-- Avaya Communication Manager 5.0
-- Avaya SIP Enablement Services 5.0
-- SIP R2.0 firmware for the Avaya one-X Deskphone 9620, 9630/G, 9640/G
NOTE: Avaya 9600 series phones can be provisioned as either SIP or
H.323 devices with no extra charge.
-- Avaya Video Telephony Solution
-- Avaya G450 Gateway
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large.
For more information visit the Avaya Web site: http://www.avaya.com.
(1) According to Synergy Research Group's 3Q 2007 Enterprise Voice Market
For further information:
For further information: Jonathan Varman of Avaya, +1-908-953-6432,
firstname.lastname@example.org Web Site: http://www.avaya.com