Internet fax service adds several innovative offerings based on customer
experience program feedback
OTTAWA, November 7 /CNW/ - MyFax(TM), one of the leading business
Internet fax services, today announced the release of its Fall '07 update,
which includes several new features that provide customers with additional
productivity and security tools. The latest series of advancements offered by
the award-winning Internet faxing solution are based on feedback from MyFax
customers representing businesses of every size.
The latest innovations offer simplified functionality for the user -
whether it's previewing, reviewing, resending or forwarding a fax. Additional
account personalization and security measures are also available to all MyFax
users, as are refined tools designed to filter unwanted faxes.
Larry Hearn, owner of My Handyman in Tempe, AZ and veteran user of MyFax,
was among the customers who provided insight to this new release of MyFax. He
suggested the new resend button. "When customers say they haven't received a
bill that I've faxed or have lost it, all I want to do is hit resend. That way
I can concentrate on my property maintenance business, and not have to
manually re-send an invoice.
"I've used different Internet fax services," added Hearn, "but I
appreciate the fact that they actually developed a feature based on my
personal feedback. This will save me time and money. It says a lot about the
kind of support they offer, whether it's personal assistance on a billing or
technical question or on program enhancements."
Customer input was also provided by many mobile MyFax users, particularly
those working in industries that require a lot of telecommuting like real
estate, sales and construction. MyFax, while already supporting handheld
devices like Blackberry(TM) or Palm(R) Treo(TM), now enables users to receive
text notifications about the delivery of faxes to their cell phones.
"While other companies claim they have their customers' best interests in
mind this is something we practice every day," said Joseph Nour, CEO of Protus
IP Solutions, the provider of MyFax. "Because of our ongoing commitment to the
customer experience, virtually every one of our customers surveyed told us
they would recommend MyFax to their friends and colleagues. We continue to
listen and incorporate changes that really impact the MyFax user experience in
a way that greatly improves how businesses can work smarter and more
The top new customer inspired features and enhancements include the
-- Preview faxes before sending.
-- Save/view your sent faxes.
-- Resend a fax to the original recipient - whether it went through the
first time or not.
-- Forward a received fax to another fax number.
-- Receive fax notifications on a cell phone. Includes text message
notifications of inbound faxes and confirmations of outbound faxes.
-- Receive faxes at up to five different email addresses allowing
greater flexibility in accessing faxes across multiple accounts.
-- Use spam filters to separate unsolicited Internet faxes from clogging
up the inbox
-- Get up and running faster with the new MyFax Account Setup Wizard
MyFax offers an uncomplicated price structure. The basic service is
$10/month, includes 100 outbound and 200 inbound faxes and now one year of fax
storage. There is no setup fee and no hidden charges. MyFax price is based on
Trademarks referenced in this release are the property of their
MyFax is the fastest growing Internet fax service used by individuals,
small, medium and large businesses to send and receive faxes using existing
email accounts or the web. MyFax offers services in North America and Europe,
including the United Kingdom to industries recognized among the fastest
growing adopters of internet fax including finance, insurance, real estate,
healthcare, transportation and government. More than 10,000 new customers
subscribe to MyFax each month. Additional information is available at
www.myfax.com and www.myfax.uk.com.
For further information:
For further information: Protus IP Solutions Inc. Sue Rutherford
613-733-0000 x 519 or firstname.lastname@example.org or Tech Image Tracy Shryer
847-279-0022 x230 or email@example.com