- Avaya achieves milestone, with sales of over 100,000 Avaya IP Office
systems around the globe
- From a U.S. cardiology practice to a U.K. cancer charity, healthcare
organizations use Intelligent Communications from Avaya to transform
BASKING RIDGE, N.J., June 4 /CNW/ - Avaya Inc. (NYSE: AV), a leading
global provider of business communications applications, systems and services,
today announced that its award-winning Avaya IP Office solution has crossed a
new milestone, with more than 100,000 IP Office systems sold to small and
mid-sized organizations around the globe, serving an estimated 3.6 million
Avaya IP Office is cost-effective, easy to use and especially designed
for secure converged voice and data communications at small and mid-sized
companies. Two healthcare organizations using IP Office systems to help them
operate more efficiently and effectively are a leading U.S. cardiology
practice and a U.K. Teenage Cancer Trust.
"A substantial number of small and mid-sized companies worldwide will
move to IP telephony over the next five years, in a rapidly growing global
market that is worth over US$3.5 billion," said Deepinder Sahni, senior vice
president, Access Markets International (AMI) Partners, Inc. "Understanding
and meeting these companies' requirements - with solutions that deliver high
quality communications with a unique value proposition - is absolutely
paramount to successfully serving this market segment."
Austin Heart Connects Sites with Avaya IP Office
Austin Heart is a leading cardiology practice with an unparalleled
reputation for excellence. Its physicians are among the most respected
cardiologists in the world and are pioneering innovative techniques to
revolutionize the treatment of cardiovascular disease and heart attacks.
Headquartered in Austin, Texas, the growing organization has 40 physicians, an
estimated 350 employees and 12 fulltime offices across the state's central
The disparate, stand-alone communication systems formerly used by Austin
Heart simply weren't up to the demands of the busy practice. With Avaya IP
Office systems now installed at each site, the organization has a new
communications network that is up to the task and can effectively link the
practice's small community of offices.
"In the past, a static phone system was fine for us," said Paul Pannell,
information technology operations supervisor, Austin Heart. "We mostly handled
incoming calls, made outgoing calls and kept up with patient demands. But as
call volumes increased, we needed a means to keep up. With the Avaya
solution, our team has more options available to ensure our patients receive
the responsiveness they have come to expect from us."
To speed response times and support the critical communication needs of
the practice, Pannell's information technology team is using Avaya IP Office
to automate how "on call" staff members are reached outside of normal office
"You can dial one number and be routed automatically to the individual on
call, regardless of who that is," Pannell said. "You don't have to keep up
with schedules or search for phone numbers. In addition, I can use Avaya IP
Office to change on-call assignments on the fly, whether I'm in the office or
dialing in from home."
Austin Heart is using the built-in conferencing capabilities of Avaya IP
Office to hold regular status meetings and quickly disseminate information to
team members regardless of where they are based. On the administrative side,
Pannell is able to use IP Office management tools to make moves, adds and
changes centrally, without having to visit each site. A simple graphical user
interface lets him create standard configurations or 'templates' that can be
applied across multiple offices.
"IP Office is very flexible, and we can configure the features and
options exactly the way someone wants them to work," Pannell said. "For
example, employees can program their phones to accept or forward calls based
on the time of day and whether they plan to be in the office or on vacation.
We've been able to use many of the system's options to increase productivity
and reduce costs."
With its own private voice network, Austin Heart is able to use
four-digit dialing to reach any member of the practice. In addition, toll
charges have dropped significantly since calls between offices now travel
across Austin Heart's own network.
IP Office Solution Helps Teenage Cancer Trust Reduce Costs, Improve
The U.K.'s Teenage Cancer Trust (TCT) is an innovative non-profit
organization that supports teenagers and young adults with cancer by building
specialist wards in National Health Service hospitals. Avaya Business Partner
the Excell Group has a long-standing association with TCT and recognized how
Avaya's intelligent communications solutions could transform the
Excell donated an Avaya IP Office network that is streamlining
communications, enabling new services and helping the organization realize
significant cost-savings. TCT hospital facilities in London, Manchester and
Leeds are linked to support a variety of IP-based applications. For example,
voice calls between TCT hospital units now travel over the Internet for free,
allowing teenage cancer patients all over the country to communicate freely
Simon Davies, chief executive of Teenage Cancer Trust said, "It is
fantastic that we have been able to give teenagers with cancer the opportunity
to communicate with others around the country. Eventually we hope that a
patient as far south as Southampton with a very rare form of cancer will be
able to talk directly to a patient with the same rare cancer up in Scotland.
This service, which patients use completely free of charge, is helping us
achieve one of our goals - ensuring that teens with cancer are constantly in
touch to offer support and advice to each other."
As TCT looks to the future, Excell is helping the charity explore the new
possibilities enabled by Avaya IP Office. For example, plans are in place for
new videoconferencing capabilities that will allow doctors, nurses and
consulting oncologists to hold patient review sessions over the Internet,
saving time and enabling them to exchange information in real-time. The same
videoconferencing capabilities will allow bedridden patients to participate in
events and seminars they otherwise would be unable to attend and to build
relationships by playing interactive video games.
"We're proud to be part of a genuine answer to a substantial problem,"
said Darren Strowger, Excell chairman and a TCT patron. "By combining
technological know-how with a strong desire to help and support young people
affected by cancer, we can help teenagers benefit from better advice, support
and disease management in the hope of a long-term recovery."
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large. For
more information visit the Avaya Web site: http://www.avaya.com.
About the Excell Group
Based in the United Kingdom, the Excell Group is a holding company with
two subsidiaries. Excell Business Systems is one of the country's leading
suppliers of fixed and mobile voice and data solutions, while Excell Network
Solutions provides line rental for reduced call costs. The company has
offices in Cambridge, London, Burton and Manchester.
The Excell Group is a Platinum-level Avaya Business Partner and offers
its customers a complete communications package - from consultancy and
implementation to full support and maintenance.
About Austin Heart
Austin Heart is the largest provider of cardiac and vascular services in
Central Texas. More than 40 physicians provide care at 13 Central Texas
office locations, including facilities in Austin, Fredericksburg, Georgetown,
Killeen, La Grange, Marble Falls, Round Rock and San Marcos.
Austin Heart's comprehensive range of services includes prevention,
general cardiology, vascular care, electrophysiology and interventional
cardiovascular services. For more information, visit www.austinheart.com.
About Teenage Cancer Trust
Teenage Cancer Trust focuses on the needs of teenagers and young adults
with cancer by providing specialist teenage units in the U.K.'s National
Health System hospitals. As well as state-of-the-art clinical facilities,
units provide an environment where teenagers can meet others in a similar
situation, allowing patients to build friendships and the mechanisms to cope
with their disease. To date, TCT has built units in London, Leeds, Manchester,
Birmingham, Sheffield, Liverpool and Newcastle and would like at least 22
units to ensure every teenager with cancer has access. For more information,
visit www.teenagecancertrust.org. Registered charity number 1062559.
For further information:
For further information: media, Barbara Burgess, +1-908-953-3348, or
email@example.com, or investors, Matt Booher, +1-908-953-7500, or
firstname.lastname@example.org, both of Avaya Inc., Web Site: http://www.avaya.com,