Introducing Tailored Applications to Enhance Guest Services, Increase
OTTAWA, Ontario and ORLANDO, Florida, June 25 /CNW Telbec/ - Mitel(R)
(HITEC Booth No. 219) will be showcasing the latest additions to its
hospitality portfolio at HITEC 2007 in Orlando, FL, June 26 - 28, 2007.
Mitel's tailored applications and solutions for the hospitality industry
provide customers with "presence-everywhere" unified communications that
enables seamless communications throughout the facility as a critical part of
the guest experience.
"As a hospitality provider Mitel understands that hoteliers' primary
drivers are to reduce costs and increase staff efficiencies to ultimately
enhance the guest experience," said Mike Poloni, Mitel's hospitality marketing
manager for the Americas. "Mitel's unified communications solutions tailored
for the hospitality industry create opportunities for hoteliers to generate
new revenue streams by promoting hotel and partner services on graphical
displays on the guestroom phone and enhance guest service through
presence-enabled applications that simplify hotel staff communications."
Enhancing the Guest Communications Experience
Critical to guest services are the hotel operator and concierge call
handling capabilities to answer a guests' request in a timely, efficient
The Mitel 5550 IP Console, an advanced PC-based console and
administration application, enables the operator to have multiple Busy Lamp
Field (BLF) lists for hotel services staff. The operator can direct a guest
call to a live person in a BLF list rather than go to voice mail.
Mitel's Integrated Office Navigator provides the concierge with a
simple-to-use PC client application that resides in the Microsoft(R)
Windows(R) task bar providing access to telephony features at the touch of a
button. The Navigator IP phone's unique physical integration with a PC
increases available desktop real estate and allows single field-of-view
operation of phone and PC.
Integration with Microsoft(R) Office Live Communications Server 2005 and
Microsoft(R) Office Communicator enhances the call handling capabilities and
makes voice communications more effective for both the 5550 IP Console and
Integrated Office Navigator. At-a-glance presence and availability information
of hotel services allows hotel staff to route current and potential guests'
calls appropriately and answer guest queries immediately.
Revenue Generation Applications for the Hospitality Industry
Guests that want to use the guestroom phone for a higher voice quality
call than what they experience on their cell phone can now be in control of
how much they spend on calls. Using a custom application developed by Mitel
that integrates with SDD JAZZ call accounting Web services application, guests
can enter the phone number they wish to call and the cost is displayed on the
phone giving them the opportunity to proceed or cancel the transaction. The
cost of the call is updated each minute and at the end of the call, the phone
displays the amount that will be charged to the room bill.
The Guest Room of the Future ... Now
Mitel hospitality solutions include capabilities that can genuinely
improve the guest experience. Using the display screen on Mitel's 5300 series
IP phones hoteliers can promote hotel amenities by inviting guests to book spa
appointments and tee times, and order room service with the touch of a button.
Mitel has also increased phone mobility within the guestroom. The new
Mitel Cordless Handset and Mitel Cordless Headset allow users to send and
receive calls from their room phone and not be confined to the desk or bedside
phone. Supported on the award-winning Mitel 5300 series IP phones, the
Cordless Handset and Cordless Headset provide the user with the same features
as their regular handset as well as providing superior acoustic quality.
Mitel widens the range of guest phone mobility options with its wireless
application, which allows a guest's provided wireless phone to be twinned to
their room phone so calls ring on both devices ensuring important calls are
Scalability and Open Architecture
Mitel's latest enhancements enable the Mitel 3300 IP Communications
Platform (ICP) to scale for hotel properties and resorts ranging from boutique
hotels to large, full-service properties. Mitel's open architecture supports
industry-standard interfaces allowing for the integration of third-party SIP
applications at the desktop and trunk, as well as traditional connections via
IP for call accounting and property management systems.
Mitel, a leading provider of unifying IP communications solutions and
applications for business customers, is headquartered in Ottawa, Canada, with
offices, partners, and resellers worldwide. For more information, visit
Mitel and logo are registered trademarks of Mitel Networks Corporation.
All other trademarks are the property of their respective owners.
Note to Editors: Mike Poloni, Mitel's Hospitality Marketing Manager for
the Americas will be available for interviews and briefings at Booth No.219.
For further information:
For further information: Media and Analyst Contacts: Scott Taylor, (613)
592-2122 x.2106, firstname.lastname@example.org; Alex Anderson, (613) 592-2122 x.2107,
email@example.com (industry analysts)