Mixed messages, faulty tools from world's largest software supplier
causing concern at 11th hour
LONDON, ON, March 9 /CNW/ - Microsoft Exchange, an enterprise computing
system used by millions globally to track their schedules and important
activities, has a faulty workaround from Microsoft and may not function
properly when Daylight Savings Time (DST) kicks in three weeks earlier than
usual in the U.S. and much of Canada this Sunday, March 11, says Info-Tech
"Microsoft Exchange administrators are awash in uncertainty, alarm and
confusion at the moment," said Darin Stahl, research team lead at Info-Tech
Research Group. "Microsoft Exchange servers supporting Outlook 2003 and
earlier versions - which include the majority of Outlook calendar users - are
affected by this faulty solution from Microsoft, and IT managers need to
intervene now to avoid appointment havoc."
Microsoft's help lines have been crammed for days with anxious enterprise
IT managers struggling to ensure all systems are go for seamless introduction
of Daylight Savings Time. The problem with Exchange results from the
complexity of the rules that underlie the timing in the Outlook calendar, the
volume of instructions relating to Outlook, and shifting information from
"Businesses have known that this was coming since the U.S. Government
announced the change last fall," said Stahl. "However, unlike the Year 2000
issue when everyone had years to prepare, this change was relatively rapid.
Microsoft just introduced their tool for Exchange a month ago, and
unfortunately it doesn't work properly."
Info-Tech discovered the glitch when addressing its own IT department
needs for DST patches and after spending hours on hold in the Microsoft Help
Desk queue. The research firm, which provides tactical and practical advice
for enterprises, decided to publish revised instructions for IT managers
telling them how to fix the Exchange problem and how to manually resolve
problems if need be. The information is available free of charge at:
"Hopefully there will be some less stressed IT managers thanks to the
information on our Web site," said Stahl.
For consumers, there should be automatic software downloads coming from
Microsoft, but anyone not already subscribing to those updates should be going
to the Microsoft Web site to request them, Info-Tech advises. And as to
whether the tools implemented by Microsoft for consumers and enterprises will
work well, no one will really know until the clock strikes twelve, Stahl says.
"Only time will tell, pardon the pun," he said.
About Info-Tech Research Group
With a paid membership of over 20,000 worldwide, Info-Tech Research Group
http://www.infotech.com/ is the global leader in providing tactical, practical
Information Technology research and analysis. It is one of North America's
fastest growing full-service IT analyst firms.
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Coordinator Mandy Merryweather at 1-888-670-8889 Ext. 2936