TORONTO, April 30 /CNW/ - Mattamy Homes was named 2007 home builder of
the year by the home building industry and land development association
(GTHBA-UDI) at the 27th annual home builder awards.
The coveted home builder of the year award speaks not only to
construction quality and after-sales service, but to the entire new home
buying experience from the first point of contact with the home buyer right
through closing and into the occupancy stage. The winner is determined based
on the association's survey of the builder's recent occupants in various
"On a 100 point scale, Mattamy scored an astounding 98.4 per cent," said
Stephen Dupuis, CEO of the association. "Mattamy's purchasers registered
nearly 150 written comments in addition to the numeric ratings, and only one
of those comments could be interpreted as mildly critical - the rest were
effusive in praise of Mattamy," he said.
The home builder of the year award was established by the association in
1998 to raise the bar in the industry and this is the second time Mattamy has
captured the prize in the award's short history.
"We love the way Mattamy's buyers are talking up new homes - that's
exactly what we wanted from this award - and we congratulate Mattamy and all
the finalists for their commitment to our broader industry goals," Dupuis
Here's a sampling of what Mattamy's purchasers had to say about them:
On the sales process . . .
"The sales process was amazing! When we first went to see the sales
office they sent us home with tons of literature on the home building process.
They made us feel really comfortable with the whole process and we did not
feel rushed at all."
On communication . . .
"Our customer care coordinator was in contact with us constantly, to the
point that we became friends. We laugh because Mattamy calls us more than our
On closing . . .
"Mattamy was so accommodating when it came to our closing. The house was
ready when they told us it would be, and they even extended the closing for us
even though the house was complete. On closing, they put a huge bow on the
front door and everyone from the building team came to our house to
On after-sales service . . .
"As to be expected with any newly built home there were a couple of minor
finishing issues that we had to bring to the attention of Mattamy's
after-sales service team. All of these issues were dealt with in a prompt,
professional and courteous manner. We had, and still have the feeling that any
concerns we have regarding the finish of our home will be taken seriously and
dealt with to our satisfaction."
Additional comments . . .
"In a market intensely focused on the delivery of extraordinary customer
service as a means by which to distinguish oneself from their competitors,
Mattamy sets the standard. From beginning to end, my experience has been
"We feel extremely fortunate to have had such a great experience with
buying and moving into a new home and have spread the word to all our family
and friends. In fact, six families that we are friends with have bought
Mattamy Homes since hearing all our positive experiences with them. They
really are an exceptional builder and we look forward to moving into our third
Mattamy Home this December."
With more than 1,500 members, GTHBA-UDI, formed through the merger of the
Greater Toronto Home Builders' Association and Urban Development
Institute/Ontario is the voice of the residential land development, home
building and professional renovation industry in the Greater Toronto Area. We
are proudly affiliated with the Ontario and Canadian Home Builders'
For further information:
For further information: Suzanna Cohen, Director of Communications,
(416) 391-3450 or (416) 453-3214, email@example.com; Stephen Dupuis,
Chief Executive Officer, (416) 391-3453 or (416) 948-8654, firstname.lastname@example.org