LeTourneau University's Texas-sized Spam Problems Lassoed by Roaring Penguin Software!



    OTTAWA, Dec. 11 /CNW Telbec/ - Roaring Penguin Software rises to the
challenge of fighting Spam at LeTourneau University in Texas. Letourneau
University, is a private, non-denominational Christian university, based in
Longview, providing undergraduate, graduate, and continuing education. Today,
Roaring Penguin released their Case Study on fighting Spam at Letourneau
University; the full text follows below.
    Ethan Cooper, Network Administrator at Texas' LeTourneau University,
could truly be defined as an in-house solution. "I graduated from here on a
Friday and started working here the following Monday," recalls Cooper. Of the
many problems Cooper and his team had to deal with on a daily basis, Spam was
one of the most prevalent. Since the day he started, one of his constant
challenges has been spammers trying to sneak past email filtering solutions to
reach LeTourneau's 4,000 students. Cooper explains, "We had been having
success with SpamAssassin and Roaring Penguin's MIMEDefang, but were still
having daily complaints about spam, even when it was filtered to junk mail
folders." Users at LeTourneau were becoming frustrated with spam outbreaks and
Ethan's team often lost half a day per week dealing with spam problems. "It
finally got to the point where we had to block all emails containing ZIP files
due to spam carrying virus infections", continues Ethan.
    Fielding complaints almost daily Ethan and his team knew that they needed
a solution. "We were already familiar with Roaring Penguin's MIMEDefang and
were very attracted to CanIt-PRO's ease of configuration." The Network
Services team, made up of 4 people, also liked the functionality within
CanIt-PRO to share control of settings with the users. This took some of the
workload of managing Spam off of their shoulders. They configured the software
so that students and staff had equal access to the filter controls, meeting
with very positive feedback on the campus which boasts Internet access in all
academic, administrative and residential buildings, as well as wireless in
many.
    LeTourneau runs CanIt-PRO on two Dell PowerEdge Servers running Linux.
The results were immediate and impressive. Cooper explains, "The users were
seeing far, far less spam and in turn we were getting far fewer complaints."
Over the course of a month CanIt-PRO processes approximately 673,000 emails. A
full 278,000 a month are blocked as spam.
    As Cooper says: "We're very happy to find a product that does exactly
what we need. I'm not sure we could be any more happy with CanIt. This is as
close as you can get to perfection."
    Of course, with any product there will be questions and the occasional
need for tech support. Roaring Penguin doesn't drop the ball here, either. As
happy as Cooper and the rest of the team are with the CanIt-PRO product, they
also sing the praises of the Roaring Penguin support philosophy. "...just the
fact that when you have problems you get people who work on the product daily
helping you is amazing," says Cooper.
    At the time of the interview with Ethan Cooper, he and his team were
planning to upgrade to CanIt-PRO 4.0.1. Well, they went ahead and did the
upgrade over the course of their lunch break. "Yes, we did it during the lunch
hour," affirms Cooper, "It took us about 20 minutes." For LeTourneau, the only
real effect was a slight delay in incoming email and a twenty-minute period
where people couldn't change their anti-spam settings.

    About Roaring Penguin

    Roaring Penguin Software Inc.: the e-mail filtering experts. We are
committed to providing intelligent, cost-effective solutions to Web Hosts,
ISPs, enterprises, and campuses. Our acclaimed mail-filtering and networking
products include the MIMEDefang e-mail inspection software and CanIt
enterprise anti-spam solutions. www.roaringpenguin.com.




For further information:

For further information: Bill White, Roaring Penguin Software, (613)
231-6599, billw@roaringpenguin.com

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