Evaluation Based on Ability to Execute and Completeness of Vision
INDIANAPOLIS, September 11 /CNW/ - Interactive Intelligence Inc.
(Nasdaq: ININ), a global provider of business communications solutions, has
been positioned in the leaders quadrant in Gartner Inc.'s Magic Quadrant for
Contact Center Infrastructure, North America, 2007(1) report.
The Gartner report provides an analysis of vendors in the market based on
their ability to execute and their completeness of vision.
According to Gartner, "leaders" in its magic quadrant report are
"high-viability vendors with broad portfolios, significant market share, broad
geographic coverage, a clear vision for how contact center needs will evolve
and a proven track record for delivering contact center products. They are
well-positioned with their current product portfolio and are likely to
continue to deliver leading products. Leaders do not necessarily offer the
best-of-breed solution for every customer requirement. However, overall, their
products are strong and often come with some exceptional capabilities.
Additionally, they provide solutions that offer relatively low risk."
"We consider our positioning in the Gartner Magic Quadrant as an
important milestone in our mission to be the leading provider of high-end
IP-based contact center solutions," said Interactive Intelligence founder and
CEO, Dr. Donald E. Brown. "With our next product release later this year
featuring many advances important to large businesses, including
government-grade call encryption, advanced call control capability for mobile
workers, and plug-and-play deployment of IP phones, we plan to give customers
even greater value, while further improving our market position."
Interactive Intelligence entered the market with a server-based,
all-in-one software suite released in 1997, which was designed to reduce the
cost and complexity introduced by multi-point product vendors.
"This Gartner report helps validate the approach we've taken since
inception when we saw the major challenges that point solutions from
traditional telephony vendors introduced," Brown said. "Our approach means
that, today, we don't have to re-architect our products or acquire a bunch of
companies in order to offer an effective 'unified' communications solution.
For our customers, this continues to translate into lower costs, simplified
management and increased operational efficiencies."
The Interactive Intelligence software is used by more than 2,500
enterprises and contact centers worldwide. Since its first release a decade
ago, the company's contact center automation product, Customer Interaction
Center(R) (CIC), has been expanded to include applications for
multimedia/screen recording and quality monitoring; outbound dialing and
campaign management; Web self-service; e-mail response management and
knowledge management; network-based pre- and post-call routing; and workforce
For more information about CIC, visit
To obtain a complimentary copy of the complete Gartner Magic Quadrant for
Contact Center Infrastructure, North America, 2007 report, visit:
(1) Gartner Research "Magic Quadrant for Contact Center Infrastructure,
North America, 2007" by D. Kraus and B. Elliot, Aug. 16, 2007
About the Magic Quadrant
The Magic Quadrant is copyrighted, 2007 by Gartner Inc. and is reused
with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's analysis
of how certain vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor, product or service
depicted in the Magic Quadrant, and does not advise technology users to select
only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific guide to
action. Gartner disclaims all warranties, express or implied, with respect to
this research, including any warranties of merchantability or fitness for a
particular purpose. For information about Gartner, visit
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of
business communications software and services for contact center automation
and enterprise IP telephony. The company was founded in 1994 and has more than
2,500 customers worldwide. Recent awards include the 2006 Network World 200,
CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's
2006 Well-Connected Award, and Software Magazine's 2006 Top 500 Global
Software and Services Companies. Interactive Intelligence employs more than
550 people and is headquartered in Indianapolis, Indiana. The company has five
global corporate offices, with additional sales offices throughout North
America, Europe and Asia Pacific. Interactive Intelligence can be reached at
+1 317.872.3000 or email@example.com; on the Net: http://www.inin.com.
This release contains certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their respective
For further information:
For further information: Interactive Intelligence Inc. Christine Holley,
317-715-8220 Director of Market Communications firstname.lastname@example.org