Insuring customers on their terms; New Allstate Insurance Agency opens for business in St. Catharines



    ST. CATHARINES, ON, Jan. 8 /CNW/ - Today, Chris Kiah, President and CEO,
Christianne Dostie, Executive Vice President, and Tim Currie, Assistant Vice
President, Allstate Canada, were on hand to celebrate the official grand
opening of the new Allstate Insurance Agency in St. Catharines. They were
joined by Tracy Geoffroy of the United Way, an organization that Allstate has
partnered with for over 50 years in making communities stronger. Earlier
today, Dostie was in Niagara Falls attending the opening of another new
Agency.
    In 2007, Allstate announced that it was going to enhance its agent
distribution model in order to better respond to customer expectations and to
the demands of a changing marketplace and introduced the new Allstate
Insurance Agency.
    "The Allstate Insurance Agency is more than just a new business model. It
is a unique and fresh approach to providing consumers with the insurance
products they need - and on their terms," Dostie said. The new Allstate
Insurance Agency creates a consistent delivery model by providing consumers
with access to a team of experienced and knowledgeable Allstate agents who
will each be accountable for managing specific aspects of a customer's needs.
In each Agency there will be:

    
    -  An Allstate Agent who will create and develop the relationship at new
       business;
    -  An Allstate Agent who will expand the relationship by identifying
       additional features to meet changing and evolving insurance needs; and
    -  An Allstate Agent who will strengthen the relationship at renewal and
       provide customer service and support.
    

    "In the short few weeks our office has been open, the clients that have
come in have not only noticed the distinction between the two models, but have
commended us on Allstate's ongoing efforts to improve upon the overall
Customer Experience. They truly do appreciate the new team atmosphere and
efforts being made towards putting their needs first. "Service Excellence and
Value-Add" -- the new Allstate Agency model not only prides itself on this
statement, we commit to it every day with our customers," said Steve Way,
Agency Manager of the St. Catharines location.
    At the end of 2008, there were 80 new Allstate Insurance Agencies open
for business in Nova Scotia, New Brunswick, Quebec, Alberta and Ontario. Upon
completion there will be 93 new Agencies across Canada.
    "I have heard first hand how impressed they are with our team approach
and the level of service they are receiving from our agents. With every new
AIA that opens, we take another step towards providing a consistent level of
customer service that will be unparalleled in the industry," Dostie added.

    Allstate Insurance Company of Canada produces and distributes home and
auto insurance products right across Canada. The "Good Hands Network" enables
consumers to contact Allstate through one of our over 500 exclusive
community-based agents, directly on-line at www.allstate.ca, and through the
Customer Contact Centre at 1-800-ALLSTATE.




For further information:

For further information: Darcy Bonner, Corporate Relations, (905)
513-4016


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