Insuring customers on their terms; new Allstate Insurance Agency opens for business in Dartmouth



    DARTMOUTH, NS, Jan. 13 /CNW/ - Today, Chris Kiah, President and CEO, and
Tim Currie, Assistant Vice President, Allstate Canada, were on hand to
celebrate the official grand opening of the new Allstate Insurance Agency in
Dartmouth.
    In 2007, Allstate announced that it was going to enhance its agent
distribution model in order to better respond to customer expectations and to
the demands of a changing marketplace and introduced the new Allstate
Insurance Agency.
    "The Allstate Insurance Agency is more than just a new business model. It
is a unique and fresh approach to providing consumers with the insurance
products they need - and on their terms," Dostie said.
    The new Allstate Insurance Agency creates a consistent delivery model by
providing consumers with access to a team of experienced and knowledgeable
Allstate agents who will each be accountable for managing specific aspects of
a customer's needs. In each Agency there will be:

    
    -   An Allstate Agent who will create and develop the relationship at new
        business;
    -   An Allstate Agent who will expand the relationship by identifying
        additional features to meet changing and evolving insurance
        needs; and
    -   An Allstate Agent who will strengthen the relationship at renewal and
        provide customer service and support.
    

    "As a new employee with Allstate and a new Agency Manager, I am proud to
say that I am part of Allstate's quest to strengthen our personal
relationships with customers and be more responsive to consumers needs.
Allstate's new Agency model is just one of the ways that we are responding to
our customers' expectations which include being able to do business with
someone who is easily accessible, approachable and professional. Our customers
now have access to a team of experienced and knowledgeable Agents under one
roof with individual accountabilities for managing specific aspects of a
customer's needs. Everyone in our new Agency office is committed to putting
the customer at the center of everything we do and working together as a team
to create strong and enduring relationships with each and every one of them,"
said Mike Duffy of the Dartmouth Crossing location.
    At the end of 2008, there were 80 new Allstate Insurance Agencies open
for business in Nova Scotia, New Brunswick, Quebec, Alberta and Ontario. Upon
completion there will be 93 new Agencies in Canada, including 6 in the
Maritimes.
    "I have heard first hand how impressed they are with our team approach
and the level of service they are receiving from our agents. With every new
AIA that opens, we take another step towards providing a consistent level of
customer service that will be unparalleled in the industry," Dostie added.

    Allstate Insurance Company of Canada produces and distributes home and
auto insurance products right across Canada. The "Good Hands Network" enables
consumers to contact Allstate through one of our over 500 exclusive
community-based agents, directly on-line at www.allstate.ca, and through the
Customer Contact Centre at 1-800-ALLSTATE.





For further information:

For further information: Darcy Bonner, Corporate Relations, (905)
513-4016


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