Inspiring customers on their terms: New Allstate Insurance Agency open for business in Mississauga



    Strengthening relationships with consumers, one customer at a time

    MISSISSAUGA, ON, June 9 /CNW/ - Today, Christianne Dostie, Executive Vice
President, Allstate Canada, was on hand for the official grand opening of a
new Allstate Insurance Agency in Mississauga, Ontario. Tomorrow, Dostie will
be in Markham and Vaughan, Ontario, opening two more agencies.
    In 2007, Allstate announced that it was going to enhance its agent
distribution model in order to better respond to customer expectations and to
the demands of an evolving marketplace and introduced the new Allstate
Insurance Agency.
    "Consumers in Ontario are going to notice a tangible difference with how
we do business in the new Allstate Insurance Agency. Consumers told us what
they are looking for and what they want from an insurance company and we
listened. Allstate has built a reputation on having a personal relationship
with its customers and with the evolution to our new model, we are
strategically positioned to be more responsive to what consumers want when
they want it," Dostie added.
    The new Allstate Insurance Agency creates a consistent delivery model by
providing consumers with access to a team of experienced and knowledgeable
Allstate agents who will each be accountable for managing specific aspects of
a customer's needs. In each Agency there will be:

    
    -   An Allstate Agent who will create and develop the relationship at new
        business;
    -   An Allstate Agent who will expand the relationship by identifying
        additional features to meet changing and evolving insurance needs;
        and
    -   An Allstate Agent who will strengthen the relationship at renewal
        time and provide customer service and support.
    

    Currently, 94% of the new agencies have been opened and upon the
project's completion later this year, there will be 93 new Agencies in total
across Canada, with more than half in Ontario and three alone serving the
Mississauga area. Other agencies are located in the Maritimes, Alberta and
Québec.

    Allstate Insurance Company of Canada produces and distributes home and
auto insurance products right across Canada. The "Good Hands Network" enables
consumers to contact Allstate through one of our over 500 exclusive
community-based agents, directly on-line at www.allstate.ca, and through the
Customer Contact Centre at 1-800-ALLSTATE.





For further information:

For further information: Darcy Bonner, Corporate Relations, (416)
318-3309


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