Improving IT Management: With its thrilling Apollo 13 Simulation Game, Nexio offers a uniquely beneficial ITSM Case Experience



    MONTREAL, Sept. 5 /CNW Telbec/ - Just as media attention is focusing on
the success of the Endeavour space mission, Nexio Technologies announces that
it is now offering an original training program, based on the detailed history
of the aborted Apollo 13 lunar mission, in 1970. The program's goal is to help
organizations improve the efficiency of all the complex aspects of information
technology (IT) management.
    The one day training session aims at sharpening the knowledge and
measuring the practical skills of IT personnel and managers as they relate to
the application of ITIL best practices. Recreating the events of the Apollo
mission, the simulation requires the participation of a crew consisting of
10 to 15 Mission Control Center specialists - recruited from the client
organization's staff and management. Guided by Nexio's experts, participants
are entrusted the mission to bring the spacecraft home safely, just as it was
in the original incident.

    There's nothing like a crisis in outer space to teach managers how to
    resort to the most down-to-earth solutions...

    "Managing within ITIL guidelines might not be rocket science, but the
Apollo simulation is probably the best way for IT executives to measure the
pertinence and efficiency of their concepts and processes and to sharpen their
capacity to apply them when faced with tight deadlines or crisis situations"
says Stephen Goulet, Vice-president R&D at Nexio. "This program brings an
incredible level of realism and clarity to the processes."

    The mission

    "This is the crew of the Apollo 13 wishing everybody there a nice
evening... we're just about ready to get back for a pleasant evening in the
Command Module Odyssey. Good Night." This message was sent by James A. Lovell,
Jr. in 1970. Nine minutes later, Oxygen tank No. 2 blew up, causing No. 1 tank
also to fail. The Apollo 13 Command module's normal supply of electricity,
light, and water was lost, and they were about 200,000 miles from Earth.
    The situation is now within your own hands. The battery-powered backup
electric supply has a lifetime of up to ten hours... but you are 87 hours from
home. Welcome to the Apollo 13 ITSM case experience!
    "The Apollo 13 simulation game finally brought the understanding we
needed on the ITSM process interdependencies," says Fiona M. Soward, Service
Manager, Technology, Quality of Services (QoS) at CBC / Société Radio-Canada.
"The pressure of Apollo simulates real-life IT, and proved to us that having
understood processes made pressure decisions easier to make. We learned how
little improvements can make a huge difference in how we deliver our services
and it was also an excellent opportunity for team building."

    About Nexio Technologies

    Established in 1994, Nexio Technologies is a knowledge-based company,
specialized in providing in-depth ITSM and ITIL expertise and support services
as well as implementation and migration tools to organizations around the
world. Its seasoned specialists work along with the best international system
solution providers or directly with clients, leading them to fully master the
dynamics of change. Nexio's best of breed solutions have earned customers such
successes as the 2004 ITIL project of the year award. Visit the company's Web
site at www.nexio.com.




For further information:

For further information: Stephen Goulet, Vice-President, R&D, Nexio
Technologies, (514) 798-3707, ext. 2004, stephen.goulet@nexio.com; Yves
Roberge, Vice-President, Communications, Nexio Technologies, (514) 524-3636,
yves.roberge@nexio.com

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NEXIO TECHNOLOGIES

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