Impark brings e-commerce to the parking industry



    VANCOUVER, Sept. 10 /CNW/ - Imperial Parking Corporation (Impark), one of
North America's leading parking operators, announced today it has completed
the full implementation of a new monthly parking management system. A 'first'
for national parking companies in North America, Impark's new system allows
its contract parking customers to manage all aspects of their monthly parking
online. Not only can a customer sign up for parking from the convenience of
their home or office computer, they can also view and pay invoices, select
lots based on maps and satellite imagery, change their personal information,
and manage multiple spaces within a single contract.
    Impark has earned a reputation for being 'first to market' with
technology solutions to parking management issues; Impark was the first to
offer widespread payment by cell phone, offer an automated hotel guest
validation system, and at one time even held a patent on credit card
acceptance at a parking meter. The new monthly parking system provides Impark
an innovative and robust customer relationship and business management tool,
handling its 190,000 monthly contract customers, at almost 2,000 locations
throughout North America.
    To ensure the seamless transition to the new system, the implementation
was conducted in phases, with only a few of Impark's 30 regional offices
converting at any one time. The final completion of the implementation
coincides with Impark's release of a new website that provides parking
customers a more interactive interface, and presents filtered content specific
to their geographic location; another 'first' for a national parking
management firm.
    Further development of the system is already in progress, and includes
enhancements to the process of tracking tenants' lease entitlements to
parking, historically a persistent challenge for both property managers and
parking operators.
    Impark views the development of such initiatives to be critical to
achieving their objectives for growth; "Although customer service was a key
driver in our decision to invest in the new monthly parking system, we
recognize this is a vital component of winning the confidence of potential new
clients," describes Herb Anderson, Impark's CEO. "Knowing their tenants are
going to be seamlessly transitioned to a new operator, and be presented with
tangible new service benefits, allows property managers to easily make the
decision to move to Impark."

    Imperial Parking Corporation, headquartered in Vancouver, B.C., Canada,
is one of the largest parking management companies in North America with more
than 3,700 employees and approximately 2,000 locations.





For further information:

For further information: JULIAN JONES, Senior Vice President, Impark,
(604) 331-7202, jjones@impark.com, www.impark.com

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