ICT GROUP Announces New Contact Center in Sherbrooke, Quebec



    - Company's First French-Canadian Operation Providing Specialized
In-Country Sales and Service Support -

    NEWTOWN, PA., June 18 /CNW/ - ICT GROUP, INC. (NASDAQ:  ICTG), a leading
global provider of customer management and business process outsourcing (BPO)
solutions, today announced the opening of its newest Canadian contact center
in Sherbrooke, Quebec.

    The Company has opened the Sherbrooke facility in response to the
continued, strong demand for French-speaking customer sales and service
support from Canadian clients across multiple industries. Sherbrooke offers a
large, available workforce of highly qualified, bilingual English/French
representatives. Combined with its additional facilities throughout the
provinces of Ontario, Newfoundland, New Brunswick and Nova Scotia, ICT GROUP
offers comprehensive customer management and BPO solutions across Canadian
business and consumer applications.

    "We are pleased to be entering the province of Quebec with the opening of
our newest contact center in Sherbrooke," said John J. Brennan, Chairman and
Chief Executive Officer of ICT GROUP. "The addition of this dedicated
French-speaking facility complements our existing operations infrastructure in
Canada, and will help us keep pace with the growing demand for in-country
French customer sales and service support for expanding Canadian business."

    ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of
customer management and business process outsourcing solutions. The Company
provides a comprehensive mix of customer care/retention, acquisition,
up-selling/cross-selling, technical support, market research and database
marketing as well as e-mail management, data entry/collections, claims
processing and document management services, using its global network of
onshore, near-shore and offshore operations. ICT GROUP also provides
interactive voice response (IVR) and advanced speech recognition solutions as
well as hosted Customer Relationship Management (CRM) technologies, available
for use by clients at their own in-house facility or on a co-sourced basis in
conjunction with the Company's fully integrated contact center operations. To
learn more about ICT GROUP, visit the Company's website at www.ictgroup.com.




For further information:

For further information: ICT GROUP, INC. Financial Media Contact: Berns
Communications Group, LLC Michael McMullan, 212-994-4660 or Investor Contact:
MBS Value Partners Betsy Brod, 212-750-5800

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ICT GROUP, INC.

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