ICBC claims card to help customers 'At the scene of a crash'



    VANCOUVER, Feb. 18 /CNW/ - Experiencing a crash can be frightening and
stressful to say the very least, so ICBC and its Autoplan brokers have teamed
up to distribute a claims card - titled At the scene of a crash - to help
customers remember all the vital information they need to gather in order to
make a claim.
    "Our customers who have never been in a crash may not know what
information to collect, which only adds to an already stressful situation,"
said Craig Horton, senior vice president of claims at ICBC. "We believe this
card will help reduce the stress for those customers involved in a crash."

    
    The card will make it easier for customers to record important information
at the scene, such as:

    -   The location, date and time of the crash
    -   The licence plate numbers of other vehicle(s) involved
    -   Witness names and contact information
    

    The claims card also includes a diagram to help customers illustrate what
happened at the scene.
    In addition to English versions, cards are also available in Cantonese
and Punjabi.
    "At the scene of a crash cards are available from local Autoplan brokers
or ICBC Claim Centres, and will help ensure a hassle-free claims experience
for our customers," said Horton.
    Claims can be filed 24 hours a day, seven days a week using ICBC's
Dial-a-Claim lines. Customers in the Lower Mainland should call 604-520-8222,
while those elsewhere should call 1-800-910-4222.
    Click <a href="http://www.icbc.com/inside_icbc/pdf/claims_card.pdf">here</a> to download a copy of the At the scene of a crash card.





For further information:

For further information: Media contact: Kathy Taylor, (604) 982-2480

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