BOSTON, June 18 /CNW/ - Hyperwave, one of the leading providers of
Collaborative Information Management (CIM) solutions, introduces its new
eConferencing Suite Version 3.1. The virtual conference center is not only the
ideal tool for regular meetings with a freely definable number of participants
and roles, but also facilitates ad hoc, spontaneous collaboration between
colleagues. Starting immediately, Hyperwave will be using the new, more
advanced eConferencing Suite 3.1 for its own support desk, to provide its
customers with better and more direct assistance.
Hyperwave's eConferencing Suite 3.1 provides a range of features to
support all forms of real-time corporate collaboration, including simultaneous
audio and video over IP, text chat, whiteboard and application sharing.
Hyperwave's own support desk will now also benefit from these enhancements.
Complicated explanations are a thing of the past; thanks to eConferencing
Suite 3.1, customer queries will now be solved with direct collaboration.
"Conferencing solutions must show flexibility in facilitating spontaneous
communications within a company. On the one hand, this means ease of use; on
the other, the capacity to replicate a variety of meeting scenarios," says
Thomas Lederer von Witten, V.P. Business Development at Hyperwave.
"With the enhanced eConferencing Suite 3.1, we can now offer our
customers a solution which is flexible enough to adapt to their individual
needs and always make the appropriate tools available."
Ideal support for collaboration
The eConferencing Suite 3.1 can be run as a stand alone application or as
a fully integrated extension of the Hyperwave IS/6 Collaborative Information
Management Platform. Users can see at a glance which colleagues are online and
available. With a click of a mouse they can start an instant chat, voice,
video, whiteboard, and application or desktop sharing session. The
eConferencing Suite 3.1 also offers a selection of tailored meeting templates,
so that presentations or conferences, for example, are properly supported.
Furthermore, eConferencing Suite 3.1 actively contributes to improving
information dissemination within a company, as all sessions can be saved and
forwarded on as required. At the same time, Hyperwave uses proven features to
protect sensitive files and yet allows the desired information to be rapidly
Hyperwave support - now even closer to the customer
The Hyperwave support desk now communicates more directly with its
customers using the many features of the eConferencing Suite 3.1. Problems can
be demonstrated, live, to the support experts. When desired, the communication
can be recorded and forwarded onto third level support or the competence
center without compromising information quality. Customers benefit from a
simpler and considerably quicker process. Bernhard Heidegger, Director of
Customer Support, explains:
"We are convinced that the use of eConferencing Suite 3.1 will reduce the
throughput times our customers experience on their trouble tickets. Complex
descriptions of problems per e-mail or telephone are a thing of the past. Now
our support team is, literally, immediately at our customers' workstations."
Uncompromised data security
Support can only access information which has been made available by the
customer. The new eConference Suite 3.1 'partial sharing function' contributes
to information security: the customer can decide whether to authorize access
to an entire application or desktop, or only to a certain portion of the
monitor view. Even where the support staff has been authorized to remotely
manipulate the application or workstation, the customer can resume control at
any time. Simply moving the mouse is enough to interrupt remote access.
As testimonial to the security features of Hyperwave's eConferencing
suite, the application as been certified and is use for classified
communications in the Department of Defense (certified for SPIRNET).
Starting immediately, all Hyperwave customers with access to the
Hyperwave extranet can use the eConferencing Suite 3.1 to speak directly to
our support team.
Hyperwave(TM) is the world's leading provider of Collaborative
Information Management (CIM) software. The Company's solutions manage
information for all types of business, compliance and industry requirements in
some of the world's largest companies, government agencies and professional
service firms. Hyperwave supports over 300 customers worldwide and hundreds of
thousands of users in a variety of languages. For more information about
Hyperwave, visit http://www.hyperwave.com.
Hyperwave Information Management, Inc.
Greg St. Angelo
66 Tadmuck Road
Westford, MA 01886
Phone: +1 (978) 392-4200
Fax: +1 (978) 392-8849
For further information:
For further information: Hyperwave Information Management, Inc. Greg St.