Harris Ranked Highest in Midwest Region in a Tie for Customer Satisfaction in Retail Banking



    J.D. Power and Associates Annual Ranking Released

    CHICAGO, May 19 /CNW/ - Harris was ranked highest in retail banking in
the Midwest region for customer satisfaction in a tie, in J.D. Power and
Associates 2009 Retail Banking Satisfaction Study(SM) released today.
    "Harris has a simple and powerful vision for our company: To be the bank
that defines great customer experience," said Ellen Costello, President and
CEO of Harris Financial Corp. "We are proud that our dedication to delivering
on our vision each and every day is being recognized by our customers."
    The rankings, published today, analyzed customer satisfaction with the
retail banking experience through six factors: transactions, account
statements, account initiation/product offerings, convenience, fees and
problem resolution.
    "This prestigious award is great recognition of our employees' dedication
to helping our customer with all of their personal banking needs," said Chris
McComish, Executive Vice-President and Head of Retail Banking. "In the current
environment, customers' needs have changed and delivering superior customer
service is more important than ever. We have and always will keep the customer
at the heart of everything we do and look for ways to continue to build on
this success."
    Additional information about the study and its methodology can be found
at:
http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009087
    Harris has been helping its customers and the communities it serves for
generations and has more than 280 full-service locations and more than 630
ATMs in Illinois, Indiana and Wisconsin.

    About Harris

    Harris is an integrated financial service organization providing more
than 1.2 million personal, business and corporate clients with banking,
lending, investing and wealth management solutions. The organization is a
member of the BMO Financial Group (NYSE, TSX: BMO), which also provides
corporate and investment banking services in the U.S. under the BMO Capital
Markets name.

    About J.D. Power and Associates

    Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
training and customer satisfaction. The firm's quality and satisfaction
measurements are based on responses from millions of consumers annually. For
more information on cell phone ratings, car reviews and ratings, car
insurance, health insurance and more, please visit JDPower.com. J.D.Power and
Associates is a business unit of The McGraw-Hill Companies.

    Harris(R) is a trade name used by various financial service subsidiaries
of Harris Financial Corp. Banking products and services are provided by Harris
N.A., The Harris Bank, N.A. and their bank affiliates, Members FDIC. Brokerage
products are offered through Harris Investor Services, Inc. (HIS), a
registered broker/dealer, member FINRA/SIPC, and SEC-registered investment
adviser. Insurance and annuities are offered through Harris Bancorp Insurance
Services, Inc. (HBIS). Investment banking services are provided by BMO Capital
Markets Corp. (BMOCM), a registered broker dealer and member NYSE, FINRA and
SIPC. HIS, HBIS and BMOCM are affiliated companies and are wholly owned
subsidiaries of Harris Financial Corp. Products offered by HIS, HBIS and BMOCM
are Not Insured by the FDIC or any Federal Government Agency, Not a Deposit of
or Guaranteed by Any Bank or Bank Affiliate, May Lose Value. The purchase of
insurance or an annuity is not a condition to any bank loan or service.
Financial planning and investment advisory services are provided by Sullivan,
Bruyette, Speros & Blayney, Inc., an SEC registered investment adviser. Family
Office Services are provided by Harris myCFO, Inc. Investment advisory
services are offered by Harris myCFO Investment Advisory Services LLC, a
SEC-registered investment adviser and wholly-owned subsidiary of Harris myCFO,
Inc. Investment advisory services to institutional clients are provided by
Harris Investment Management (HIM), a SEC-registered investment adviser. Not
all products and services are offered in every state and/or location.




For further information:

For further information: Chris Nardella, Harris, (312) 461-7570


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