Halogen Software Consistently Achieves Above Average Levels of Overall Customer Satisfaction in the Computer-Software Category According to HDI Customer Satisfaction Index



    OTTAWA, March 29 /CNW Telbec/ - Halogen Software Inc., the leading
provider of Web-based employee performance and talent management software
today announced that according to data collected via its participation in the
HDI Customer Satisfaction Index, Halogen has consistently achieved above
average levels of overall customer satisfaction in the computer-software
category since starting the survey in September 2006. The HDI Customer
Satisfaction Index Service is a user-friendly, secure, web based system that
automatically sends survey questionnaires to customers who have recently
contacted the subscribing company's support center. Halogen customers receive
the survey whenever a support ticket is closed, with no one customer receiving
the survey more than once in a 30-day period. Support centers are evaluated
on:

    
    - Courtesy of the analyst
    - Technical skills/knowledge of the analyst
    - Timeliness of the service provided
    - Quality of the service provided
    - Overall service experience

    The service allows participating companies to compare their performance
with other support centers based on:

    - Country
    - Industry vertical
    - Size of the participants' user community
    - Type of support delivered (internal, external, blended)
    - In-house support organizations and outsourcers
    

    Halogen's use of the HDI Customer Satisfaction Index service demonstrates
its on-going commitment to superior client support as the leader in the
employee performance and talent management industry.
    "Halogen's customer support is outstanding. Halogen is always very quick
to respond and very knowledgeable," said Ken Butler, director of human
resources with Arbitration Forums. "They know their stuff inside and out and
really helped build our confidence."
    The support Halogen provides its clients maximizes the benefits they
achieve. For over 100 years, Hart Schaffner& Marx has been providing
comfortable and enduring fashions to men with style. Whether it has been the
technical support, the trainers or the implementation specialists
organizations like Hart Schaffner & Marx have found the service they have
received from Halogen to be exceptional.
    "Halogen's support service was excellent," said Susan Klawitter, director
of Human Resources with Hart, Schaffner & Marx. "I called several times with
different questions and each time spoke with a different individual. The
service was 'seamless'. Regardless of who answered the phone they got right to
the heart of my questions and efficiently helped me. I cannot say enough about
the quality of Halogen's customer service team. "
    "The HDI Customer Satisfaction Index Service provides companies like
Halogen with a definitive answer to the question, How do customers and users
of technical support really feel about the service being provided?" said Rich
Hand, HDI executive director of membership. "Because HDI is a third party
collecting the satisfaction data, customers are more comfortable to respond
and respond honestly. This leads to reliable customer satisfaction data and
reports that are useful to the company for benchmarking and strategic
planning."

    About Halogen Software

    With nearly 1000 customers worldwide, Halogen Software Inc. has
established itself as the leading provider of employee performance and talent
management solutions. Halogen offers powerful, easy-to-use, and affordable
Web-based software that dramatically improves HR and line-manager
productivity.
    The company's award winning suite provides organizations with everything
they need to develop and retain a high performance workforce: Halogen
eAppraisal(TM) helps drive bottom-line success by making it quick and simple
to deliver professional employee appraisals that align with organization
goals. Halogen eCompensation(TM) automates the entire compensation adjustment
process including budget distribution and approval. Halogen eSuccession(TM)
makes it simple and affordable to get a best practices succession planning
program underway - right away. And Halogen e360(TM) automates and simplifies
formal 360-degree feedback procedures and offers sophisticated performance
reporting.
    Industry specific suites are provided for Healthcare and Financial
Services. Halogen eAppraisal Healthcare(TM), exclusively endorsed by the
American Hospital Association, helps healthcare organizations produce
meaningful appraisals on time and allows them to always be in a "ready state"
for accreditation surveyors from JCAHO(R), OSHA, ACHA, and others. Halogen
eAppraisal for Financial Services(TM) helps financial services organizations
reduce the risk of non-compliance and ships with a comprehensive library of
industry specific competencies and authoring aids.
    Visit us online today: http://www.halogensoftware.com

    About HDI's Customer Satisfaction Index Service

    HDI (http://www.thinkhdi.com), the world's largest membership association
for IT service and support professionals and the certification body for the
industry, launched the HDI Customer Satisfaction Index in 2005. HDI's Customer
Satisfaction Index is a user-friendly, secure, web based system that
automatically sends survey questionnaires to customers who have recently
contacted the subscribing company's support center. HDI's Customer
Satisfaction Index works seamlessly with most existing call tracking systems,
and does not require any HDI software. The system runs on an SSL server.
Subscribers can measure their support centers' performance against their
established goals, others in the service and support field, as well as
companies in a specific industry. More than forty global IT service and
support experts consulted with HDI to build the Customer Satisfaction Index
service and the associated standardized questions. For more information, visit
http://www.thinkhdi.com/resources/customersatisfaction/




For further information:

For further information: Media contacts: Donna Ronayne, VP, Marketing &
Business Development, Halogen Software, (613) 270-1011 x 320,
dronayne@halogensoftware.com


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