eTelecare Expands Agreement With Leading Telecommunications Provider



    SCOTTSDALE, Ariz., Feb. 16 /CNW/ -- eTelecare Global Solutions (Pink
Sheets: ETEL), a leading provider of complex business process outsourcing
(BPO) solutions, has expanded an agreement with a leading telecommunications
provider whereby it will provide an additional queue to this longstanding
client's inbound sales program. The additional services -- designed to help
the client's U.S. customers add new communications lines or upgrade to newer
or higher-tier phones -- will be delivered from a new contact center located
outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture
between eTelecare and Almori BPO Services, Inc.
    

    (Logo:  http://www.newscom.com/cgi-bin/prnh/20050104/LATU021LOGO)

    
    eTelecare's business philosophy, investing to outperform, creates real,
sustainable value for clients by investing in people, processes, and
technology -- leading to breakthrough results. By taking a consultative
approach to identifying and meeting the needs of this client's customers,
eTelecare has used its U.S. and Philippine delivery centers for more than four
years to consistently deliver high customer satisfaction and high average
revenue per user (ARPU).  These same global best practices will be utilized in
Nicaragua.
    

    
    "After visiting our facilities in Nicaragua, where we have access to a
high-quality multilingual labor pool, this industry leader expressed
confidence in eTelecare's ability to deliver high performance and significant
value," said John Harris, President and CEO of eTelecare. Harris noted that
this marks the first time that eTelecare will be delivering English-language
services from a region other than the U.S. or the Philippines.
    

    
    Due to the time zone and geographic proximity to the U.S., its 
high-growth economy, strong U.S. and Canadian cultural affinity, robust
telecommunications infrastructure, and large pool of skilled multi-lingual
workers, Nicaragua offers an ideal location from which to meet the growing
demand for Spanish and English contact center services.
    

    About eTelecare Global Solutions
    
    Founded in 1999, eTelecare Global Solutions is a leading provider of
business process outsourcing (BPO) focusing on the complex, voice and
non-voice based segment of customer-care services. It provides a range of
services, including technical support, customer service, sales, customer
retention, chat and email from both onshore and offshore locations. Services
are provided from delivery centers in the Philippines, North America, and
Latin America. Additional information is available at www.etelecare.com.
    

    Cautionary Note Regarding Forward-Looking Statements
    
    This press release contains forward-looking statements within the meaning
of Section 27A of the Securities Act of 1933 and Section 21E of the Securities
Exchange Act of 1934. Words such as "expects," "believes," "intends, "will,"
"estimates" and similar expressions identify such forward-looking statements.
These are statements that relate to future events and include, but are not
limited to, statements related to expanding our service delivery capabilities
in Nicaragua. Forward-looking statements are subject to risks and
uncertainties that could cause actual results to differ materially from those
discussed in these forward-looking statements. These risks and uncertainties
include, but are not limited to, our ability to manage growth, intense
competition in the industry including those factors which may affect our cost
advantage, wage increases, our ability to attract and retain customer service
associates and other highly skilled professionals, client concentration, the
underlying success of our clients and the resulting impact of any adverse
developments in our clients' business including adverse litigation results as
well as other risks detailed from time to time in our SEC filings, including
those described in the "Risk Factors" section in our Quarterly report on Form
10-Q filed with the U.S. SEC on May 14, 2008 as supplemented in our quarterly
report on Form 10-Q filed with the U.S. SEC on November 13, 2008.    You can
locate these filings on the Investor Relations page of our website, at
www.etelecare.com under the About Us/Investor Relations link. Statements
included in this release are based upon information known to eTelecare as of
the date of this release, and eTelecare assumes no obligation to update
information contained in this press release.
    



    




For further information:

For further information: North America, Mark Skoog, +1-480-707-5414, or
Philippines, Ruby Pauron, 63 917 533 1926, for eTelecare Global Solutions Web
Site: http://www.etelecare.com

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ETELECARE GLOBAL SOLUTIONS

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