EDS Selected for U.S. General Services Administration Contact Center Program



    HERNDON, Va., March 20 /CNW/ -- EDS today announced it has been selected
by the U.S. General Services Administration (GSA) to provide call center
services for all federal government agencies under the newly awarded USA
Contact contract. EDS is one of nine companies that may compete for task
orders under the $2.5 billion Indefinite Delivery/Indefinite Quantity
contract.
    USA Contact will provide a vehicle for any federal government agency to
purchase a range of automated and manual customer support services to respond
to inquiries about federal government programs and policies from the general
public, congressional offices, the media and other government offices. Its
scope encompasses any type of contact center services from order fulfillment
to customer relationship management (CRM) and can be tailored to the
individual needs of client agencies.
    The contract has a two-year base period followed by four two-year option
periods. Task orders may cover a maximum period of five years and may extend
no farther than three years after the end of the contract's final option
period.
    EDS will furnish facilities, personnel, equipment, supplies and services
to meet the requirements of the task orders received from agencies using the
USA Contact contract. In addition to providing customer support services, EDS
will perform all technical and management functions to plan, design,
implement, operate and manage contact center solutions to meet the diverse
needs of federal agencies. EDS will have the ability to quickly ramp up to
meet urgent government needs for emergency contact center services within 48
hours.
    "The awarding of this contract means that EDS' world class call center
services are now more widely available to the federal government," said Dennis
Stolkey, vice president and general manager, EDS U.S. Government and Public
Sector. "This will make it easier for more government agencies to provide U.S.
citizens with accessible, accurate, timely, and professional responses to
their inquiries via their preferred methods of communication."
    EDS' USA Contact solutions promote the participation of small businesses
as well as opportunities for workers with severe disabilities. EDS will team
with several call center staffing companies including ALTA IT Services LLC,
DanSources Technical Services, Focus Technology Consulting, Premier Technical
Services Corp., and SOC Enterprises. Language Line LLC will provide
translation services, and RightNow Technologies will provide the contact
center applications suite including knowledge management services.
    EDS manages customer interactions through contact center outsourcing,
analytics, fulfillment and distribution, and warranty programs for clients
worldwide. EDS has more than 35 years of experience delivering CRM services,
supporting 155 contact centers with 26,000 agents in 48 languages in 26
countries.
    
    About EDS
    
    EDS (NYSE:   EDS) is a leading global technology services company
delivering business solutions to its clients. EDS founded the information
technology outsourcing industry more than 45 years ago. Today, EDS delivers a
broad portfolio of information technology and business process outsourcing
services to clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail industries and
to governments around the world. Learn more at eds.com.

    
     CONTACT:
     Travis Jacobsen - EDS
     972.797.8751
     travis.jacobsen@eds.com
    




For further information:

For further information: Travis Jacobsen of EDS, +1-972-797-8751, 
travis.jacobsen@eds.com Web Site: http://www.eds.com

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