Internationally recognized certification reaffirms EDS' commitment to
clients, quality and operational excellence
PLANO, Texas, Feb. 21 /CNW/ -- EDS today announced its eight major
service delivery centers in the Americas Region were recertified for the ISO
9001:2000 certificate, marking 10 years of EDS adhering to an internationally
recognized quality measurement standard. This recertification reflects EDS'
world-class, client-service capabilities and relentless commitment to quality.
This is the fourth ISO 9001:2000 recertification earned by EDS' Americas
Region (United States, Canada and Latin America). The certification, which is
renewed every three years, follows three months of extensive audits conducted
by SAI Global, an independent ISO standards certification firm.
"In order to truly be an ally for our clients and support their business
success, EDS must have a laser-like focus on service quality," said Tom Egan,
senior vice president, EDS Americas Operations. "This recertification
recognizes that our Americas operations are world-class and that quality and
efficiency continue to be significant differentiators and milestones in EDS'
drive to market leadership."
"High-quality delivery of IT services is an integral part of a total
business strategy that includes consistency, reliability and security," said
David Tapper, vice president, Outsourcing and Offshore Services, IDC.
"Complying with and certifying a company's processes to internationally
accepted quality standards demonstrates a commitment to clients and to
operational excellence over a sustained period of time that should result in
highly reusable practices and processes across a company's entire IT system."
Egan concluded: "This recertification represents the 'gold standard' in
quality and is proof positive of EDS' commitment to delivering quality
services. As a result of our recertification efforts, EDS can expect to see
improved efficiencies in our processes and greater productivity in our
A total of 23 strengths were cited in the EDS recertification. SAI
auditors specifically noted the company's progress on IT Infrastructure
Library (ITIL) process standards, Zero Outage program, world-class change
processes and discipline along with EDS' commitment and drive to quality and
Additionally, the EDS regions of EMEA (Europe, Middle East and Africa)
and Asia Pacific maintain ISO certifications and have completed similar
EDS (NYSE: EDS) is a leading global technology services company
delivering business solutions to its clients. EDS founded the information
technology outsourcing industry 45 years ago. Today, EDS delivers a broad
portfolio of information technology and business process outsourcing services
to clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail industries and
to governments around the world. Learn more at eds.com.
Travis Jacobsen - EDS
For further information:
For further information: Travis Jacobsen of EDS, +1-972-797-8751,
firstname.lastname@example.org Web Site: http://www.eds.com