EDS Positioned in the 'Leaders' Quadrant for Western European Help Desk Outsourcing



    PLANO, Texas, June 27 /CNW/ -- EDS, a leading global information
technology services company, today announced it has been positioned by
Gartner, Inc. in the Leaders quadrant in the "Magic Quadrant for Help Desk
Outsourcing, Western Europe, 2008"(i) report.
    Gartner, a leading analyst firm, states companies positioned in the Help
Desk Outsourcing Western European Leaders quadrant "are performing skillfully.
They have a clear vision of the market's direction and are developing
competencies to maintain their leadership position. They shape the market,
rather than follow it."
    "We are pleased Gartner placed EDS in the Leaders quadrant for Help Desk
Outsourcing for Western Europe," said Mike Koehler, executive vice president
of Global ITO Services. "As our clients' business ally, EDS' goal is to
provide high-quality, world-class Service Desk Services that drive end-user
customer satisfaction and help our clients achieve greater efficiencies."
    EDS was one of 15 external services providers (ESPs) evaluated in the
report. "Gartner evaluates ESPs based on the quality and efficacy of
processes, systems, methods and procedures that enable IT provider performance
to be competitive, efficient and effective, while positively impacting
revenue, retention and reputation."
    Earlier this year, EDS was also positioned by Gartner in the Leaders
quadrant in the "Magic Quadrant for Help Desk Outsourcing, North America,
2008."(ii)
    EDS supports approximately 3.2 million desktops for more than 400 clients
around the world and handles more than 27 million service desk contacts
globally, providing comprehensive management of a client's total workplace
environment. Using standard tools and processes to ensure clients establish a
stable user environment, EDS helps reduce the overall cost of implementation
while improving performance and end-user satisfaction. EDS Workplace Services
include management and support for PCs, laptops, handheld computing devices
and printers. EDS Service Desk Services provide an accountable point of
contact for all IT-related incidents, accessible through various channels,
including telephone, Web, e-mail and fax.
    For more information on Gartner or to get the full report, visit
http://www.gartner.com/. A cost may be associated with accessing the report in
its entirety.
    
    About the Magic Quadrant
    
    The Magic Quadrant is copyrighted May 2008 by Gartner, Inc. and is reused
with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's analysis
of how certain vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor, product or service
depicted in the Magic Quadrant, and does not advise technology users to select
only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific guide to
action. Gartner disclaims all warranties, express or implied, with respect to
this research, including any warranties of merchantability or fitness for a
particular purpose.
    
    About EDS
    
    EDS (NYSE:   EDS) is a leading global technology services company
delivering business solutions to its clients. EDS founded the information
technology outsourcing industry more than 45 years ago. Today, EDS delivers a
broad portfolio of information technology and business process outsourcing
services to clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail industries and
to governments around the world. Learn more at eds.com.
    (i) Gartner Research "Magic Quadrant Help Desk Outsourcing Services,
Western Europe, 2008" by G. Tramacere, C. Da Rold. May 9, 2008
    (ii) Gartner Research "Magic Quadrant Help Desk Outsourcing Services,
North America, 2008" by R. Matlus, W. Maurer. February 28, 2008

    
     CONTACT:
     Julie Basa - EDS
     972 605 1862
     julie.basa@eds.com
    




For further information:

For further information: Julie Basa of Electronic Data Systems 
Corporation, +1-972-605-1862, julie.basa@eds.com Web Site: http://www.eds.com 
                http://www.gartner.com

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