EDS Positioned in the 'Leaders' Quadrant for North American Desktop and Help Desk Outsourcing



    PLANO, Texas, March 11 /CNW/ -- EDS, a leading global information
technology services company, today announced it has been positioned by
Gartner, Inc. in the Leaders quadrant in the "Magic Quadrant for Desktop
Outsourcing Services, North America, 2008"(i) and "Magic Quadrant for Help
Desk Outsourcing, North America, 2008"(ii) reports.
    Gartner, a leading analyst firm, states companies positioned in the
desktop outsourcing services Leaders quadrant "are performing their service
solutions skillfully, have a clear vision of the desktop outsourcing services
market's direction, and are actively building and improving their competencies
to sustain their leadership positions." Companies positioned in the Leaders
quadrant for help desk outsourcing "are performing well, have a clear vision
of market direction and are actively building competencies to sustain their
leadership positions in the market."
    "EDS remains focused on improving our capabilities through process
improvements and standardization, ensuring our clients receive high-quality,
world-class services that enable business agility, productivity and growth,"
said Mike Koehler, executive vice president of Global ITO Services. "We are
pleased that Gartner placed EDS in the leaders quadrant for these two
important areas of our business."
    EDS was one of 19 external services providers evaluated in the "Magic
Quadrant for Desktop Outsourcing, North America, 2008" report and one of 24 in
the "Magic Quadrant for Help Desk Outsourcing, North America, 2008."
    EDS supports approximately three million desktops for more than 400
clients around the world and handles more than 27 million service desk calls
globally, providing comprehensive management of a clients' total workplace
environment. Using standard tools and processes to ensure clients establish a
stable user environment, EDS helps reduce the overall cost of implementation
while improving performance and end-user satisfaction. EDS Workplace Services
include management and support for PCs, laptops, handheld computing devices
and printers. EDS Service Desk Services provide an accountable point of
contact for all IT-related incidents, accessible through various channels,
including telephone, Web, e-mail and fax.
    For more information on Gartner or to get the full report, visit
http://www.gartner.com/. A cost is associated with accessing the report in its
entirety.
    
    About the Magic Quadrant
    
    The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused
with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's analysis
of how certain vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor, product or service
depicted in the Magic Quadrant, and does not advise technology users to select
only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific guide to
action. Gartner disclaims all warranties, express or implied, with respect to
this research, including any warranties of merchantability or fitness for a
particular purpose.
    
    About EDS
    
    EDS (NYSE:   EDS) is a leading global technology services company
delivering business solutions to its clients. EDS founded the information
technology outsourcing industry 45 years ago. Today, EDS delivers a broad
portfolio of information technology and business process outsourcing services
to clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail industries and
to governments around the world. Learn more at eds.com.

    
    (i)  Gartner Research "Magic Quadrant Desktop Outsourcing, North America,
         2008" by W. Maurer, R. Matlus, February 28, 2008
    

    
    (ii) Gartner Research "Magic Quadrant Help Desk Outsourcing Services,
         North America, 2008" by R. Matlus, W. Maurer. February 28, 2008
    

    
     CONTACT:
     Julie Basa - EDS
     972 605 1862
     julie.basa@eds.com
    




For further information:

For further information: Julie Basa of Electronic Data Systems
Corporation, +1-972-605-1862, julie.basa@eds.com; Web Site:
http://www.eds.com

Organization Profile

EDS

More on this organization


Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

CNW Membership

Fill out a CNW membership form or contact us at 1 (877) 269-7890

Learn about CNW services

Request more information about CNW products and services or call us at 1 (877) 269-7890