- Offers 90% e-Servicing by End of 2009
DUBAI, United Arab Emirates, Feb. 23 /CNW/ - In an effort to communicate
efficiently with its customers everywhere, Dubai Naturalization and Residency
Department (DNRD) introduced this week a new e-service that makes best use of
the new technologies available to everyone in the UAE and the world. Visitors,
residents and guests residing here and abroad will receive instant
notifications via email and text messages upon issuance of their entry permits
or visas of all types through Mobile Visa (M-visa).
Major-General Mohammed Ahmed Al Marri, Director-General of DNRD, said
that this pioneering approach will make the services of the Department
available to everyone living in the UAE and abroad. Al Marri hoped that the
online services would be helpful for individuals with special needs as they
will reduce to minimum the number of visits required to DNRD offices.
Col. Lt. Khaled Al Rozooki, Assistant Director of DNRD for IT Sector,
said: "We have managed to turn 60% of our services to online offerings and we
are hoping to achieve 90% turn around by end of 2009. The M-visa service is
set to provide fast and best quality services to customers via web connection
and mobile phones."
First Lieutenant Khalid Bin Madea Al Falasi, Manager of Electronic
Projects Department at DNRD explained that as customers apply for their entry
permits either by visiting DNRD offices or using online applications at
http://www.ednrd.ae, they will be requested to make the necessary payments to
enable them to receive their visa via email or text message. When their visa
is issued, customers will be notified through an email message, which will
include an original e-visa document, bearing the DNRD logo and signature of
the director. The PDF file will be secure to prevent any tampering with the
Customers will also receive an SMS notification containing the same
barcode printed on the original visa document in a 2D format, as well as key
information about the visitor and the sponsor. The UAE-based sponsor will
receive the notification at the same time. SMS messages can be forwarded to
any destination around the world.
Upon arrival at any of the entry points, the barcode scanner installed at
the DNRD checkpoints will read the details of the entry permit directly from
the mobile device of the visitor. UAE visitors will also be able to track
online their applications again and request e-mails and text messages to be
resent according to their convenience.
Al Rozooki confirmed that DNRD is on schedule with the transition from
conventional to electronic or online services. The Department is also
enhancing its e-links with the various governmental authorities in Dubai and
the UAE to facilitate further and reduce the time needed for completion of the
different transactions, as well as exchange data online.
For further information:
For further information: Contact Dubai Naturalisation and Residency
Department media centre, Phone: +971(0)4-7074549, fax: +971(0)04-3981113,
email: firstname.lastname@example.org; Or, Noha Habib at Weber Shandwick Mena, phone:
+971(0)4-3210077, Fax: +971(0)4-3211711, email: email@example.com