Disnat obtains highest degree of investor satisfaction among major online brokerage firms in canada, according to a study by J.D. Power and associates conducted with 2700 respondents



    MONTREAL, Aug. 27 /CNW Telbec/ - Disnat Online Brokerage, a division of
Desjardins Securities, is pleased to announce that it obtained the highest
level of investor satisfaction among online discount brokerage firms in Canada
according to a study by J.D. Power and Associates, a global marketing
information firm. This study, entitled J.D. Power and Associates 2009 Canadian
Discount Brokerage Investor Satisfaction Study(SM) (1) was conducted in May
and June of 2009 with 2,696 investors.
    The study's respondents were asked about their satisfaction with their
primary discount brokerage firms, measured specifically on six key factors
including interaction, account/information statements, trading charges and
fees, account offerings, information resources and problem resolution. Disnat
achieved the highest overall ranking with a total of 723 points out of a
maximum 1000 points.
    Disnat also had the highest ranking for the specific categories of
interaction (the most important aspect evaluated by the J.D. Power and
Associates' study), information resources and account offerings. In the other
categories, Disnat also posted strong results by ranking either second or
third.
    "We are very proud and pleased by the results of this study that
underline both the accuracy of our business vision and the significant efforts
that Disnat has devoted in recent years to the improvement of its services and
products, in particular through our new trading platform, which has quickly
gained investors' favour," said Mr. Yves Néron, Vice-President, Brokerage and
Private Management, Desjardins Group.

    Study results

    "We warmly welcome the results of J.D. Power and Associates' study with
regard to interaction, which reveal our clients' high level of satisfaction
with our trading platform. This fully integrated trading platform was designed
with the primary objective of enabling excellent navigational fluidity thanks
to our 24/7 accessibility to an action menu that allows users to trade or
obtain information about a stock, as well as providing the opportunity to
access research information with a minimum of clicks. The functionalities
designed for active independent investors on Disnat Direct's platform are also
highly appreciated by this clientele," added Mr. Frédéric Paquette, Disnat's
Vice-President and General Manager, Online Brokerage.
    With regard to the information resources category, "In this category, we
also reaped the rewards of our efforts over recent years involving several
initiatives, including the 2008 launch of Disnat GPS, our real-time financial
news bulletin. We also significantly enriched the financial information
available to investors, especially by providing our technical analysis tool
Recognia, Morningstar analysts' research reports, and our Knowledge Center
section where investors can access registered training seminars. These various
tools help our clients make quick and informed investment decisions," added
Mr. Paquette.
    "In general, the results of J.D. Power and Associates' study has given us
additional motivation to continue to excel and innovate so that we can
constantly meet our clients' new expectations. By remaining faithful to its
values, Disnat will maintain its leadership in the Canadian online brokerage
sector in the future and we will continue to offer high quality products and
services focused on client satisfaction and needs," concluded Mr. Yves Néron.

    About Disnat Online Brokerage

    Disnat is a division of Desjardins Securities. Desjardins Securities is a
member of the Investment Industry Regulatory Organization of Canada (IIROC)
and of the Canadian Investor Protection Fund (CIPF).

    About Desjardins Group

    Desjardins Group is the largest cooperative financial group in Canada,
and the ninth largest in the world, with overall assets of approximately $160
billion. Drawing on the strength of its caisse network in Québec and Ontario,
as well as its subsidiaries, several of which are active throughout Canada,
Desjardins offers a full range of financial products and services to its 5.8
million individual and business members and clients. Desjardins Group is also
home to a wealth of expertise in property and casualty insurance, life and
health insurance, wealth management, services for businesses of all sizes,
securities brokerage, venture capital, asset management and secure
leading-edge virtual access methods, all part of an integrated offer that is
the only one of its kind in Canada. One of the largest employers in the
country, Desjardins is backed by the knowledge and skills of its 42,000
employees and the commitment of its 6,300 elected officers. To find out more,
consult www.desjardins.com.

    
    1 : Disnat received the highest numerical score among seven online
    brokerage firms in the proprietary J.D. Power and Associates 2009
    Canadian Discount Brokerage Investor Satisfaction Study(SM). Study based
    on 2696 responses measuring investor satisfaction and experience.
    Proprietary study results are based on experiences and perceptions of
    consumers surveyed May-June, 2009. Your experiences may vary. Visit
    jdpower.com
    




For further information:

For further information: for journalists only: André Chapleau, Director
Information and Media Relations, (514) 281-7229, 1-866-866-7000, ext. 7229,
andre.chapleau@desjardins.com; Frédéric Tremblay, Edelman, (514) 844-6665,
ext. 231, frederic.tremblay@edelman.com

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