Delivering an exceptional customer experience: New Allstate Insurance Agencies open for business in London



    LONDON, ON, Feb. 5 /CNW/ - Today, Chris Kiah, President and CEO, and
Christianne Dostie, Executive Vice President, Allstate Canada, were on hand to
celebrate the official grand opening of the Allstate Insurance Agency at two
London locations. The Allstate officials were in Windsor yesterday, attending
two other grand openings.
    In 2007, Allstate announced that it was going to enhance its agent
distribution model in order to better respond to customer expectations and to
the demands of a changing marketplace and introduced the new Allstate
Insurance Agency.
    "We are pleased to be entering the London market with an exciting new
business model. We firmly believe that delivering an exceptional customer
experience is the key to outpacing our competition. And with our new Allstate
Insurance Agency, we are positioned to do just that," Kiah said.
    The new Allstate Insurance Agency creates a consistent delivery model by
providing consumers with access to a team of experienced and knowledgeable
Allstate agents who will each be accountable for managing specific aspects of
a customer's needs. In each Agency there will be:

    
    -   An Allstate Agent who will create and develop the relationship at new
        business;
    -   An Allstate Agent who will expand the relationship by identifying
        additional features to meet changing and evolving insurance needs;
        and
    -   An Allstate Agent who will strengthen the relationship at renewal and
        provide customer service and support.
    

    "Our new Allstate Insurance Agencies were created with our clients and
their communities in mind. Our agents have always proudly supported London
with its diverse cultures, organizations and associations. The new agencies
were the next logical step in Allstate giving back to our city and its
residents. Located for convenience, staffed for expertise and active in local
events and charities is what Allstate is about," said Dave Pereira, Agency
Manager of the London Summerside location.
    At the end of 2008, there were 32 new Allstate Insurance Agencies open
for business in Nova Scotia, New Brunswick, Quebec and Alberta, and 48 in
Ontario alone. Upon completion there will be 93 new Agencies across Canada
with Ontario leading the way with 54.
    Marco Morlani, Agency Manager at the London Westmount location added, "In
keeping with an ever-changing and highly-competitive landscape, I believe our
new agency model quite simply is a much better way to service our customers,
while welcoming new ones. Our new office has created a new synergy that has
taken the individual talents of our staff and made a strong team of
professionals. Our new agency model has been well-received by our new and
existing clients."

    Allstate Insurance Company of Canada produces and distributes home and
auto insurance products right across Canada. The "Good Hands Network" enables
consumers to contact Allstate through one of our over 500 exclusive
community-based agents, directly on-line at www.allstate.ca, and through the
Customer Contact Centre at 1-800-ALLSTATE.





For further information:

For further information: Darcy Bonner, Corporate Relations, (905)
513-4016


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