Parkland Health & Hospital System enables streamlined access to patient
services and maintenance of critical services for the community in times
of crisis or disasters
SUNNYVALE, CA and BASKING RIDGE, NJ, March 26 /CNW/ - Avaya Inc. (NYSE:
AV) and Juniper Networks Inc. (Nasdaq: JNPR) today announced that Parkland
Health & Hospital System in Dallas County, Texas, is using a secure,
high-performance voice over Internet protocol (VoIP) solution from the two
companies to improve the continuity of communications in the event of a
disaster and to deliver better service to patients.
Serving Dallas County, Texas, Parkland is one of the top hospital systems
in the nation. In addition to the main hospital facility, Parkland has 14
remote clinics and administrative offices located throughout Dallas County.
Before upgrading to a new high-performance network, each remote site had its
own stand-alone communication system.
"Linking each of our locations in a single, seamless network has allowed
us to make dramatic improvements in the continuity of our voice network and
the service we deliver to our patients," said Jack Kowitt, senior vice
president and chief information officer, Parkland Health & Hospital System.
"Previously, our remote clinics had somewhat limited communications
capabilities. Now, each clinic has access to the same communications functions
available at the main hospital and employees from any location can now be a
part of our call center. This allows us to expand our pool of skilled agents
and deliver the best possible service to patients and their families in real
Parkland's voice network is based on Avaya Communication Manager IP
telephony software. The network includes a combination of Avaya G700 Media
Gateways for the smaller clinics, with two Avaya S8720 Media Servers for the
main hospital site. The Avaya Media Servers and Gateways host the software,
link remote sites and distribute advanced communications features to users. In
recognition of the critical services Parkland delivers to the community, the
high-reliability network features dual Avaya servers and local survivable
processors that provide continuous access to communications in the event of a
network or system failure. To protect Parkland's investment in its previous
Avaya communications systems, network designers were able to reuse system
boards and other existing equipment and well as Avaya digital phones as part
of the new, upgraded design, even while migrating to an IP-based converged
communications infrastructure that can support future growth.
The healthcare system's voice network relies on Juniper Networks J-series
routers as a critical component of its new IP telephony solution and uses the
modular JUNOS operating system to manage VoIP traffic and help ensure it is
operating at peak efficiency, around the clock. JUNOS offers comprehensive
Quality of Service (QoS) that classifies, prioritizes and schedules time-
sensitive traffic, such as voice, for maximum reliability and performance.
To monitor the end-to-end performance of applications traveling over the
voice network, Parkland plans to use the Avaya Converged Network Analyzer
(CNA). With the CNA in place, if IP network traffic begins to slow down, the
analyzer detects the event and re-routes the traffic, which helps avoid
delays, outages, and data loss.
Parkland's network was configured and installed by ROI Networks, Inc., a
certified Avaya reseller.
New integrated solution from Avaya and Juniper now generally available
Avaya and Juniper Networks today also announced the general availability
of a new branch networking solution designed for healthcare organizations and
others with multiple remote sites. Announced in October 2006 (see
06/pr-061030.htm), the integrated Avaya and Juniper Networks solution offers
businesses a way to streamline mid-sized branch office deployments by
embedding Avaya IG550 media gateway and interface modules inside Juniper
Networks' newest IP telephony-ready J4350 and J6350 J- Series routers. With
onboard support for two analog stations and two analog trunks, plus expansion
modules for a variety of other PSTN interfaces, the new integrated solution
offers a simplified deployment model for routing, security and voice services,
along with embedded local survivability capabilities for additional protection
against business-critical communication interruptions.
About Avaya, Inc.
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500 (R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large. For
more information visit the Avaya Web site: http://www.avaya.com .
About Juniper Networks, Inc.
Juniper Networks develops purpose-built, high performance IP platforms
that enable customers to support a wide variety of services and applications
at scale. Service providers, enterprises, governments and research and
education institutions rely on Juniper to deliver a portfolio of proven
networking, security and application acceleration solutions that solve highly
complex, fast-changing problems in the world's most demanding networks.
Additional information can be found at http://www.juniper.net .
Juniper Networks and the Juniper Networks logo are registered trademarks
of Juniper Networks, Inc. in the United States and other countries. JUNOS is a
trademark of Juniper Networks, Inc. All other trademarks, service marks,
registered trademarks, or registered service marks are the property of their
Avaya and the Avaya logo are trademarks of Avaya Inc. and may be
registered in certain jurisdictions. All trademarks identified by the (R), SM
or TM are registered trademarks, service marks or trademarks, respectively, of
Avaya Inc. with the exception of FORTUNE 500 which is a registered trademark
of Time Inc. All other trademarks are the property of their respective owners.
For further information:
For further information: Public Relations, Kim Markle, +1-408-936-7673,
firstname.lastname@example.org, or Investor Relations, Michelle Levine, +1-408-936-2775,
email@example.com, both of Juniper Networks, Inc.; or Matt Booher of Avaya,
+1-908-953-7500, firstname.lastname@example.org, Web Site: http://www.avaya.com