Customers Gain Convenient Alternative,
End-to-End Visibility With New Solution
MISSISSAUGA, ON, Nov. 24, 2011 /CNW/ - UPS Canada has announced a change
in the way it delivers packages to some residential addresses that will
provide consumers a new level of convenience.
Canadian consumers now will be able to pick up their residential
packages at a nearby retail location if delivery cannot be made to them
directly at home on the first attempt. Delivery information notices,
left behind by UPS drivers, will inform consumers where they can pick
up their package the following day. This will provide added convenience
and flexibility to those who want to pick up their packages on their
Consumers will still have the option of deciding where their package is
delivered. If they missed the first delivery attempt and prefer not to
pick up their package at the location listed on the information notice,
they can have the package redelivered to their home or an alternative
address by making a request on ups.com.
Participating The UPS Store® locations - which offer convenient daytime and weekend hours - will
serve as pickup sites for the residential packages. As UPS continues
to expand this program in Canada, additional pickup locations will be
added to the network.
"The change in service is a direct response to feedback we've received
from private consumers and businesses targeting these customers," said
Wayne Bosch, vice president, UPS Canada Customer Solutions. "It's a
great way to help our customers receive their packages when it's most
convenient for them and helps contribute to environmental efficiencies
by reducing the number of return trips a driver makes to an address."
The new program was successfully implemented earlier this year at The
UPS Store locations in Kitchener and Montreal, generating positive
feedback from customers.
If UPS normally leaves a package at a residence on its first delivery
attempt, that service will continue. If the customer currently lives
in an apartment or condominium complex where packages cannot be
released if no one is at home, the package will be moved to the nearby
pickup location. Packages will be held at the pickup location for
seven business days before returning to a UPS centre for final
The use of additional technology will provide customers with complete
visibility of their shipment's delivery - in real time. This will
allow The UPS Store locations to scan packages and capture signatures
upon pickup, which will then be uploaded to UPS systems. This improved
convenience will be available in select locations on qualified packages
to residential customers. All commercial customers will continue to
receive three delivery attempts as usual. To find out more about
participating The UPS Store locations, please email firstname.lastname@example.org.
About The UPS Store
With more than 340 stores nationwide, The UPS Store is Canada's largest
franchised chain of business services centres, offering such services
as digital printing, document finishing, photocopies, mailbox rentals,
worldwide shipping and much more. Visit theupsstore.ca to find a location near you.
UPS (NYSE: UPS) is a global leader in logistics, offering a broad range
of solutions including the transportation of packages and freight; the
facilitation of international trade, and the deployment of advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. The company can be found on the web at UPS.com
and its corporate blog can be found at blog.ups.com. To get UPS news
direct, visit pressroom.ups.com/RSS.
SOURCE UPS Canada Ltd.
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