New customer portal to enhance service and support for existing users
TORONTO, April 10 /CNW/ - Clarity Systems, a leader in corporate
performance management (CPM) solutions, today announced the availability of
Clarity Customer Care - a new online customer self service portal designed to
help customers maximize the value of their corporate performance management
The new portal streamlines the case management process, enabling users to
log, update and track their support cases while retrieving information from
and contributing information to the Clarity Systems knowledge base. The self
service portal provides users with a useful reference centre for training
documents, product information, installation and administration manuals, and
"We are proud to introduce Clarity Customer Care, yet another resource
for our customers, whose complete satisfaction and success with Clarity
solutions is our number one priority," said Frank Pizzolato, CEO, Clarity
Systems. "In launching the new system, Clarity Systems seeks to provide its
customers with a world class online support tool."
The new system integrates seamlessly with Salesforce, Clarity's customer
relationship management (CRM) and case management tool - ensuring customers
get quick and easy access to personalized and interactive data regarding their
account. By leveraging salesforce.com's technology, the new customer portal
will improve case turnaround time by operating as a full-time, online customer
support and information delivery center. The result will be greater efficiency
and flexibility for customers. Clarity Customer Care can be accessed online at
Clarity Customer Care is offered as an extension of Clarity Systems'
public web site that allows customers to easily access the online facility.
The web site is available 24 hours a day, seven days a week, and helps
customers quickly find answers they are looking for while remaining up to
speed on the latest Clarity Systems information.
"We always strive to deliver the very best service and support to all our
customers. This solution will help us to continue to do this," said Pizzolato.
"Our 360 degree approach to managing our customers means we provide not only
the world's best performance management software, but also offer superior
professional services and support. Clarity Customer Care will deliver a more
responsive service to our customers."
About Clarity Systems
Clarity Systems delivers superior corporate performance management (CPM)
software solutions, training, consulting, and advisory services for financial
budgeting, planning, reporting, consolidation, and analytics to a large client
base across North America and the United Kingdom. With a rich feature set,
Clarity 6 is a unified application that offers the flexibility, security, and
control needed to meet compliance requirements, make more informed business
decisions, and ensure better corporate responsibility. Named as one of
Profit's 100 fastest growing companies in 2005 and a Branham 300 top 100 IT
company, Clarity Systems continues to experience a large growth in revenue,
expand its client base, and lead the industry as the CPM solutions'
specialist. For more information on Clarity, please visit our website at
www.claritysystems.com or call us at 1-877-410-5070.
For further information:
For further information: Joanna Bonos, Communications Specialist,
Clarity Systems Limited, (416) 250-5500 ext. 250, Toll free: 1-877-410-5070
ext. 250, firstname.lastname@example.org