VANCOUVER, Sept. 11 /CNW/ - TELUS today announced that the City of
Vancouver has awarded the company a contract to provide the City's new IP
telephony system and contact centre suite.
Through the $7 million deal, TELUS will supply, install and support the
City's new IP telephony system and contact centre suite, which will in turn
support 200 City sites including City Hall, the 311 Contact Centre, the
Vancouver Police Department, the Vancouver Fire and Rescue Department, the
Vancouver Board of Parks and Recreation and the Vancouver Public Library.
"We are honored to have been selected as the City of Vancouver's
telecommunications partner," said Peter Green, managing director British
Columbia, TELUS Business Solutions. "TELUS is a national leader in leveraging
innovation - whether through its people, business solutions or industry
expertise - to help organizations like the City of Vancouver use the power of
technology to continue building best-in-class service delivery for the
citizens of Vancouver."
TELUS' contact centre solutions will route calls for the City of
Vancouver's new 311 Contact Centre, to be launched in mid-2009. With the
convenient 311 system, the City will be better able to aid citizens with
enquiries for non-emergency services through a single contact number.
The City of Vancouver has invested in leading edge technology to improve
customer service and will also realize cost benefits through this new service
capability. The new system is based on the Cisco Unified Contact Center
solution and 6,500 Cisco Unified IP Phones.
TELUS was awarded the contract after an extensive RFP review process that
began in May 2007. The implementation is expected to be complete in 2011.
British Columbia is home to 8,900 TELUS team members and TELUS' corporate
head office. As part of TELUS investment of more than $17 billion in B.C since
2000, TELUS has made significant investments in its wireless high speed
network, high speed Internet service and other voice and data infrastructure.
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications
company in Canada, with $9.4 billion of annual revenue and 11.4 million
customer connections including 5.8 million wireless subscribers, 4.3 million
wireline network access lines and 1.2 million Internet subscribers. TELUS
provides a wide range of communications products and services including data,
Internet protocol (IP), voice, entertainment and video. In support of our
philosophy to give where we live, TELUS, our team members and alumni have
contributed $113 million to charitable and not-for-profit organizations and
volunteered more than 2.1 million hours of service to local communities. Nine
TELUS Community Boards across Canada lead our local philanthropic initiatives.
For more information about TELUS, please visit telus.com.
Forward Looking Statements
This news release contains forward looking statements. Forward looking
statements are not based on historical facts, but rather on current
expectations, Company assumptions and projections about future events, and are
therefore subject to risks and uncertainties which could cause actual results
to differ materially from the future results expressed or implied by the
forward looking statements. Such statements are qualified in their entirety by
the inherent risks and uncertainties surrounding future expectations. Company
assumptions and risk factors are listed from time to time in TELUS' reports,
public disclosure documents including Management's discussion and analysis,
Annual Information Form, and in other filings with securities regulatory
authorities in Canada and the United States.
For further information:
For further information: media may contact Julie Smithers, TELUS Media
Relations, (416) 206-6817, Julie.Smithers@telus.com