Circumference On!Core family of web-based contact center service modules delivers efficiencies to Appletree Medical Group



    OTTAWA, Jan. 10 /CNW Telbec/ - Circumference Technology Services, Inc.,
helps business leaders streamline their formal and informal contact center
technology and outsourcing requirements to achieve their unique business
goals. Appletree Medical Group, Inc. announces that Circumference On!Core(TM),
a family of web-based contact center service modules, has streamlined their
high volume contact center operations and improved telephone service factors
(TSF).
    "To continue building our reputation as the medical group that measures
and delivers the highest level of service in our field, we chose On!Core,"
said Dr. Tyson, President, Appletree Medical Group, Inc. "As a result of
streamlining our operations with On!Core, our team works efficiently using a
single repository of data. All data is entered just once; however, it's
accessible across all service modules. During our ten months using On!Core we
have scaled rapidly and successfully to meet a 20% increase in call volume, we
have seen improved TSFs, and our team is using their time more efficiently."
    "Circumference is very pleased to be providing Appletree, the leader in
group practice management and an innovator in the use of technology to provide
the best possible patient care, with our hosted contact center technology."
said John Peacock, CEO, Circumference. "Working closely with Dr. Tyson and his
team, On!Core was tailored to achieve Appletree's specific business goals,
while achieving greater contact center efficiencies."
    The Circumference On!Core(TM) family of complementary, web-based contact
center service modules drives contact center efficiencies. With On!Core,
managers can quickly and easily swap in or swap out service modules to address
their operation's specific requirements. Rapidly deployable, easy to use and
secure, On!Core delivers the functionality to efficiently manage customer
needs, service level agreements (SLA) and key performance indicators (KPI),
while offering greater supervision over valuable human resources. On!Core is a
subscription-based service (http://www.circumference.ca/on!core.htm).

    About Appletree Medical Group, Inc.

    Appletree applies a high level of commitment, dedication and focus to the
operation of their medical centers in order to provide their doctors with a
better practice environment, free of administrative burden and a better work
life balance. This allows the doctors to focus on their medicine and their
patients. Appletree's undiluted passion for ensuring the most professionally
administered medical centers in the country is no secret. It is the principal
reason that Appletree is not only the largest multi-disciplinary medical
group, it is also the group most trusted for outsourcing the administration of
existing practices by local doctors. Visit www.appletreemedicalgroup.com for
more information on this pro-active organization.

    About Circumference Technology Services, Inc.

    With 30 years in the industry, customers trust Circumference's expertise
to deliver managed contact center services - hosted and facilities-based - and
custom development services. By way of on-demand technology, Circumference
delivers secure, web-based solutions to address the ever-changing and diverse
needs of distributed, global contact centers. Circumference has made it
possible for organizations to leverage managed solutions to increase contact
center efficiencies. Learn more about Circumference's Trusted OnDemand
Solutions(TM) at www.circumference.ca.

    (C) 2008 Circumference Technology Services, Inc. All rights reserved.
On!Core and Trusted OnDemand Solutions are trademarks of Circumference.




For further information:

For further information: press only: Irene Crosby, (613) 769-7054,
icrosby@circumference.ca; For organizations interested in learning more about
Circumference products and services: (877) 882-9253, info@circumference.ca

Organization Profile

CIRCUMFERENCE TECHNOLOGY SERVICES INC.

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APPLETREE MEDICAL GROUP, INC.

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